Elizabeth Ashley Solberg Email & Phone Number

• Program manager for Big Lots private label credit card (PLCC), leasing, warranty, PayPal, Google Pay, and other convenient payment types.
• Build, identify, and implement overall strategies that improve customer experience and grow revenue by driving Omni Channel product offerings that meet the needs of diverse customer segments.
• Responsible for the cultivation and management of relationships with third-party vendors, generating profit opportunities, establishing strategy, and program execution.
• Collaborate closely with store operations, marketing, IT, and customer care teams to align strategies and achieve collective objectives.
• Review contracts, monitor contractual obligations, and manage contractual budgets and timelines.
• Overseeing ecommerce integration of leasing program, adding $25M in forecasted sales.

Columbus, Ohio Area

• Oversaw reporting of daily and weekly performance metrics for Big Lots credit card, lease, and warranty programs and compiled monthly performance reviews with management teams.
• Planned, tracked, measured, and provided program updates of Big Lots credit card automation projects throughout the entire project development life cycle.
• Managed project to transition 50% of Big Lots stores to Garda armored trucks to drive company savings. Project included budgeting, contract review, stage-gate timelines, store communications, and deadlines.
• Recognized and worked to close gaps in sustainability of Treasury Department tasks by creating procedure manuals and monitoring effectiveness by working with Treasury team.
• Completed monthly, quarterly, and annual reports as well as ad hoc requests for the Treasury department.
• Maintained a functional knowledge of Treasury topics to communicate effectively with internal and external stakeholders.

Columbus, Ohio Area

• Built financial statements and fund communication for 68 funds that have been published and used worldwide.
• Successfully managed expense processing and budgeting for over $40 billion in assets.
• Improved efficiency, increased output, and decreased work time by developing templates department-wide.
• Elected as the Women’s Network Events Chair which involved organizing participation in industry panels, executing events, and managing the network’s budget.
• Served as party planning committee chair helping to coordinate department engagement activities, oversee event communication, and lead a team of committee members.

• Hired to complete buying and selling of mutual funds.
• Rapidly promoted due to strong performance.
• Oversaw all trade operations to prevent errors with potential for million-dollar losses.
• Served as the team’s spokesperson, participating in interviews, executing events, creating communication initiatives and identifying shadow opportunities.
• Board member for a department-wide innovation campaign to provide employees incentives and increase management interactions.
• Liaison between processors, portfolio managers, transfer agents, and back offices.

Springfield, Ohio

• Assist Dr. Wendy Gradwohl in organization of class materials, research, and analysis via Excel and SPSS.

Springfield, Ohio

• Participated, assisted and planned Wittenberg athletic events to get the community closer together. Supervised and directed eight other Tiger Squad members

Wittenberg University

• Created a wage and benefit survey for the Springfield Chamber of Commerce. Analyzed data collected for present Springfield companies to use towards benefiting their company and employees.

Springfield, Ohio

• Conducted a job analysis for a Springfield manufacturing company. Created a wage and benefits proposal for the manufacturing company. Made a training proposal for a specific type of employee for the company.

Columbus, Ohio Area

• Removed all outdated standard operating procedures and produced efficient SOPs that are now used in Big Lots stores nationwide.
• Coordinated with employees and lead testing for a new inventory system which would improve store efficiency and prevent loss.
• Produced and arranged store layouts for remodeled and new stores.
• Ensured that customers’ loyalty will remain intact by implementing projects to increase shoppers experience and fulfill consumers’ needs.

Bachelor Of Arts (B.A.), Business/Financial Economics

Activities and Societies: • Communication and Business Leadership Experience, Alpha Delta Pi Sorority, Wittenberg Student Dance Company.

Bachelor Of Arts (B.A.), Business/Financial Economics, Junior

• Studied Creative Non-Fiction Writing in Perugia, Italy through lectures and intensive research for six weeks.

Education record