In charge of overseeing and maintaining customer satisfaction through the following tasks: coordinating with customers to plan custom cake and sweets orders, processing customer transactions, conducting wedding consultations, assessing customer complaints and inquiries, overseeing and providing assistance to the rest of the customer service team, maintaining composure in a fast-paced environment.Managing social media: Develop and curate engaging content for social media platforms. Assist in the creation and editing of written, video, and photo content. Interact with users and respond to social media messages, inquiries, and comments.

Responsible for overseeing 15+ 2nd grade students after school during indoor and outdoor play and assisting students with routines/activities/arts and crafts/homework.

Responsible for overseeing daily branch operations tasks, including the processing of incoming and outgoing fund transactions, the printing of reports for the branch management team to review, overviewing all cheque deposits, requests, and share certificates, and enforcing operations policies and procedures.

Oversaw all components of the venue’s various events to ensure their success by supervising all serving/bartending staff by assigning and monitoring tasks, communicating with the kitchen to ensure lunch/dinner service is running promptly, supervising all parameters that may affect the guests’ experience, assessing customer complaints, inquiries, and recommendations and maintaining composure and efficiency in a fast-paced environment.

Coordinated all events within the restaurant's three private spaces for parties ranging from 10 guests to 85 guests. Worked efficiently and professionally with guests from the booking process through to the final event. Communicated with management, kitchen staff, and service staff to ensure all details of the event were met.

Ensured operational excellence of the restaurant by performing various managerial tasks such as: coordinating daily restaurant operations, overseeing the dining room during lunch and dinner service, and responding quickly and professionally to customer complaints. Also managed Human Resource operations for Front of House employees, which include: overseeing the selection and recruitment process of Server, Bartender, Server Assistant, and Host positions, coordinating new hire registration and training, and bridging management and employee relations by addressing demands, grievances, and other issues.

Provided superior wait service to ensure guest satisfaction by taking customer orders and delivering food and beverages, maintaining composure and efficiency in a fast-paced environment, making menu and beverage recommendations, building a pleasant but professional repartee with guests, and communicating with the kitchen to ensure orders were accurate and delivered promptly.