Chief Operating Officer
Current• Spearheading an award-winning law firm's efforts to advocate clients' interests by driving operational efficiency and recruiting & retaining top legal talent.• Scaling the firm from 14 employees to 400+ and ensuring quality, consistency, and growth.• Positioning the firm's services as accessible to community members through relentless advocacy, philanthropic work, and granting public access to legal information.• Guiding potential clients to make informed legal decisions via informative social media posts and counsel from customer service representatives.• Establishing a clearly defined organizational structure with KPIs, professional development opportunities, SOPs, and best practices.