Elizabeth Benn Email and Phone Number

JPMorgan Chase

Served as primary liaison between Business units and Cross functional teams for Data and Reporting Product and Strategy group in support of Product Management. Elicited and analyzed requirements/user stories, groomed product backlogs, created and refined workflows, highly interacted with other business teams across the organization to understand their needs and communicate back product information and project status. Key team member on migration off of old data solution and new Product platform integration. Lifted roadblocks and assisted users in platform understanding and resolutions, prioritized enhancement activity and provided communication and guidance to team members in an open, collaborative environment.

Led and managed requirements gathering on multiple projects leveraging SDLC methodologies and spearheaded Scrum practice into the project team to help elicit, collaborate, and communicate information to development, test and support teams. Coordinated, assisted and supported the delivery of new platform architecture for data and reporting solution to internal and external users.

Managed and provided end to end support on multiple projects at a time from elicitation and writing requirements to facilitating design sessions, test coordination and deployment assistance for various Credit Card solutions and products. Documented and maintained product documentation used to educate the project team and establish training material for online courses and instructor led training.

Researched and analyzed Enterprise level business processes to evaluate and create an Enterprise model for use cases and requirements using IBM Rational Requisite Pro in support of a Service Oriented Architecture (SOA) initiative for the Enterprise Architecture group.

Analyzed current system documentation and developed training material in support of a global outsourcing project for Mortgage Loan Origination System. Specifically developed training documents for loan origination system and assisted in managing the effort to train new offshore Customer Service teams onsite (India) in new facility.

Used technical writing skills to analyze, create and maintain Mortgage origination compliance policies/procedures incorporating LEAN Six Sigma best practices.

Collaborated and participated in end to end waterfall process for analysis, planning, requirements and design with architects, developers and Quality Assurance teams to develop full web based Help system using AuthorIT and write Release notes material for Audit software package.

Managed and maintained system documentation on corporate Client/Server applications.

Assigned to maintain and update system documentation for Client Server and Web-based applications in support of Telecom Services.