As Senior Director of Operations at Fusion Jeunesse, I led a team of 35 admin staff and 135 coordinators. I restructured operations, upgraded all IT systems, work flows, and increased project demand by 300%. Despite a challenging hiring market, I staffed projects effectively and boosted team morale, resulting in reduced turnover and improved organizational performance.

Seamlessly coordinated and managed large-scale projects, while delivering outstanding results on time and on budget by leveraging effective strategic planning, internal stakeholder engagement and relevant ESG considerationso Designed and implemented value building roadmaps in the company agenda and across the value chaino Implemented strong communication and relationship-building skills to establish and maintain long-term profitable partnerships with clientso Promptly identified client issues and devised effective solutions to resolve challenges or satisfy unique client requirementso Supervised communications and marketing strategies, resulting in a 25% year-over-year increase in saleso Developed effective proposals that appealed to client initiativeso Led goal-oriented, results-driven meetings, presentations and client pitches to help drive growtho Set strategic vision and targets, and utilized strong leadership skills to empower teams of employees to consistently meet or exceed objectiveso Led 35 full-time and part-time employees, including 4 department heads; used strong partnership building, motivational and analytical abilities to achieve optimal results in high-pressure environmentso Oversaw administrative and warehouse operations of 1000+ product SKUs across more than 75 supplierso Led the development of a custom ERP with the IT departmento Drafted a responsible sourcing policy. Optimized sales prediction models to minimize inbound shipping frequency resulting in ~35% less mileage. Enabled the promotion of reuse habits with end-customers; removed PVC from product offerings when possible and reduced packaging by ~30%o Earned the FEEP innovation award for building a program that develops school-aged students’ entrepreneurial skills through job experience, educational workshops and coaching on the ins and outs of the business

Negotiated residential and commercial transactions; led market research, conducted financial analysisand due diligence with transactions brokering up to $50M in Canada and the U.S.

Surpassed sales objectives every year by 200%; lead in gold and silver transactions procedures & handledall price negotiations with capital markets regarding transactions over $100K