The Customer Relationship Consultancy are experts in B2B customer feedback programmes that help companies focus on improving their customer relationships and on driving stronger business performance.We help B2B businesses stay customer focused by delivering powerful customer insight. We work with large B2B organisations who have operationally complex customer relationships and in particular, multi-national manufacturers.

Responsible for developing, launching and running a new client experience strategy for RSM in the UK to maximise client retention and development and drive positive client behaviour. The program provides validation for RSMs brand promise ‘to experience the power of being understood’ and supports alignment with the firm’s vision and purpose.

Responsible for the growth of the London region across sector and service line managing a team of 10

Responsible for client care and development in the London region to maximise retention and client developmentConducting face to face interviews with C suite executives to gather independent feedback to drive change internallyRunning cross service line initiatives to support knowledge management and collaboration

Responsible for business development and marketing of services across the London region.Specific responsibility for three sectors; leisure & hospitality media & technology, retail.Marketing communications; campaign generation and execution, internet and intranet content production.Pitch management from initial client meeting through to pitch presentation including pitch design concept, content and approach, pitch team coaching, debriefing and attaining third party… Show more Responsible for business development and marketing of services across the London region.Specific responsibility for three sectors; leisure & hospitality media & technology, retail.Marketing communications; campaign generation and execution, internet and intranet content production.Pitch management from initial client meeting through to pitch presentation including pitch design concept, content and approach, pitch team coaching, debriefing and attaining third party feedback.Identification of targets for sector groups and partners.Event management of seminars, round tables, film screenings and industry dinners.Management of marketing executives.Coaching of partners and provision of business development training, including social media usage. Project management of business development initiatives.Production of annual marketing and business development plans for specific sectors and service lines to win budget from the London managing partner.Identification and development of strategic third party relationships to support marketing and business development activity.Tracking of intermediary referrals and development of specific intermediary relationships. Show less

Responsible for business development, key account management and revenue generation through placement of business analysts, researchers and consultants onto business critical projects (e.g. market intelligence, market entry, due diligence, business strategy).Sector focus included Professional and Financial Services. Clients included McKinsey, OC&C, PwC, IMS Health, Lloyds, RBS through to smaller boutique organisations.Won new clients and nurtured relationships to ensure clients… Show more Responsible for business development, key account management and revenue generation through placement of business analysts, researchers and consultants onto business critical projects (e.g. market intelligence, market entry, due diligence, business strategy).Sector focus included Professional and Financial Services. Clients included McKinsey, OC&C, PwC, IMS Health, Lloyds, RBS through to smaller boutique organisations.Won new clients and nurtured relationships to ensure clients developed into key accounts for the business through cross selling and account development strategy. Line managed a number of new sales executives and delivery staff.Successfully led regular negotiations with clients (end users and procurement teams) and candidates with a focus on maintaining placement margins (40%) yet ensuring repeat business.Candidate management; creating long lasting relationships with junior and senior level candidates including converting candidates to clients where possible. Senior stakeholder management; imperative given projects worked on were either highly confidential or very high profile and clients would often buy services in crucial, high pressure scenarios. Show less

Led Corporate Banking & Credit Risk recruitment across Dubai, Qatar and Bahrain.Developed new markets; pitching and winning new clients, building credibility within country and identifying target clients for cross border growth in Kuwait and Saudi.Member of the senior management team (team of ten from a business of approximately eighty).Sourced candidates globally; assessed and interviewed from a soft skill and technical perspective.Developed new verticals including Healthcare.

Account manager responsible for placing graduates into sales roles, selling sales training and running structured assessment centres to identify core competencies