The Local Foreigner is an NYC based travel consultancy led by a team of innovative and forward thinking women. Our team has invested years into building a technology driven platform to seamlessly curate memorable experiences for our clients in this new era of travel. We specialize in high-end travel, managing all components of an itinerary, from flight and hotel booking to touring and concierge services.

KK Travels Worldwide is a Virtuoso Company and full-service travel planning firm. Due to our exclusive industry memberships and extensive relationships with hoteliers and suppliers around the world, our clients benefit from our planning experience as well as our first-hand travel expertise. Our exclusive amenities and privileged insider access ultimately result in the most enriching travel experiences. Services include anything from a single hotel booking to multi-destination itinerary planning. Our collaborative bespoke approach allows our team to deliver value and save time for our discerning business and leisure travelers worldwide. Client minimum nightly spend is $1000 per night per couple.

Designed the Client Success team infrastructure and implemented processes responsible for achieving success through high retention rates, revenue expansion within client base and best in class user support. Built and led a Client Success team of 4 responsible for contributing to 40% of the total company revenue in first year. On-boarded over 1000 users across hundreds of NYC based real estate organizations. Improved average user engagement in excess of 30% quarter over quarter through both onsite training sessions and daily webinars. Introduced and launched the automated client support model through user behavior triggered applications.

Promoted to lead a team of 8 Account Managers and 10 Client Service Executives. Accountable for over 100 clients with an excess $20M in combined revenue, with a direct impact on business outcomes such as, revenue growth, client retention and client satisfaction.

Responsible for overseeing a $4.4M portfolio of domestic and global accounts with a focus on client retention, revenue growth and expansion of services. Completed FY 2014 at 133% of revenue quota.

Managed a $6.7M portfolio of outsourced accounts in the New York metro area. Negotiated and renewed client contracts in excess of $3.75M while overseeing 12 managers and 100 staffers.

Generated net new revenue by cultivating existing customer base through fundamental sales practices including telemarketing, cold calling, and networking. Deal size ranged from $2,000 - $50,000 in annual sales revenue.