Elizabeth Bush Email & Phone Number

Grand Rapids, MI, US

Grand Rapids, Michigan, US

• Lead and support cross-functional project teams, guiding up to 2 designers/researchers, to deliver innovative solutions with clear, successful outcomes
• Craft and present design strategies and concepts that drive business growth and meet user needs, ensuring alignment with client goals
• Direct the creation of key deliverables, such as service blueprints and user journey maps, supporting multiple high-impact projects annually
• Conduct end-to-end research—both qualitative and quantitative—delivering insights that shape design decisions and product direction
• Bridge the gap between research, design, development, and executive stakeholders, ensuring a seamless collaborative process
• Mentor and empower designers, providing leadership on complex, strategic initiatives to elevate team performance

Grand Rapids, Michigan, US

• Collaborated with cross-functional teams, including designers, developers, QA engineers, and project managers, to enhance service strategies and deliver high-quality customer experience solutions
• Conducted user research, developed insights, and produced service design artifacts to inform project direction and drive iterative improvements
• Created detailed design documentation, including interaction specifications and design rationale, while supporting the development and implementation of testing strategies
• Analyzed both qualitative and quantitative data to guide design iterations and validate solutions
• Participated in client meetings and project rituals, ensuring clear communication and project alignment
• Developed subject matter expertise in specific domains and contributed to presales materials, such as proposals, case studies, and presentations

Grand Rapids, Michigan, US

• Created and maintained design artifacts, from low to high-fidelity wireframes and prototypes, supporting feature-level product design that balanced user needs and client business objectives
• Assisted in research initiatives, contributing to insight development, user testing strategies, and the creation of service design artifacts
• Produced high-quality UI/UX design work that met practice standards, while ensuring accessible and inclusive design solutions
• Collaborated closely with team members, participating in client meetings, project rituals, and design critiques to refine and improve design solutions
• Developed and maintained technical documentation to support design decisions and implementation
• Contributed to presales efforts by supporting the creation of proposals, case studies, and other sales materials

• Conducted research on operating room processes and clinical staff workflows through interviews and observational studies
• Collaborated with industrial designers and engineers to create and test physical prototypes
• Performed usability testing with clinical staff and synthesized findings for iterative design
• Explored business aspects of medical device design, considering market viability and regulatory requirements

Grand Rapids, Michigan, US

• Promoted the Grand River Restoration Project through various channels, including in-person events, print media, and digital content
• Designed and created educational materials to advance the Lower Grand River Organization of Watersheds (LGROW)'s mission and vision
• Led design thinking workshops with stakeholders to develop a deeper understanding of the River Restoration Project
• Assisted in developing and managing social media and website content to increase public awareness and engagement
• Collaborated with team members to organize and execute community outreach events
• Contributed to the creation of promotional materials and communications strategies