• Career Coach supporting a high volume of students each month within the Springboard UI/UX Design & Data Science career tracks by offering expert guidance on all aspects of the career change and job search processes• Use advanced knowledge of LinkedIn and emerging job search methodologies to build comprehensive networking strategies that are aligned with each student’s career goals• Coach students individually and in group settings using expert knowledge of technical careers to guide them in identifying their career strengths, skill sets, values, interests and motivations• Develop workshops and presentations on fundamental career planning topics; present workshop material in online modalities• Create job search resources including a step-by-step guide on how to write a cover letter

● Provided 1:1 career counseling regarding job search in STEM and Allied Health fields in a high-volume remote and in-person environments● Counseled students regarding how to build cover letters, resumes and LinkedIn profiles● Guided students in identifying their interests, values, skills, and personalities, and understand how these factors relate to academic/career satisfaction and their personal brand● Provided career, academic, and transfer counseling services to a high volume of students from diverse cultural and socioeconomic backgrounds on both an appointment and drop-in basis● Taught career planning and college success strategies to dual-enrollment, underrepresented and general student populations in hybrid and distance education formats

• Taught Counseling 150 (Student Success) and Counseling 110 (Career & Life Planning) to dual-enrollment, underrepresented and general student populations• Developed and utilized culturally relevant course content, culturally responsive pedagogical techniques, and effective practices for engaging underserved and/or general student groups

• Drafted curriculum and taught personal financial literacy/budgeting • Managed $115,722 grant budget with Dean of Career Services & Special Programs• Tracked and managed data concerning Title V cohort of 2,550 students entering college for the first time; analyzed data to determine retention rate and effectiveness of counseling services provided utilizing SARS Anywhere, Ellucian (Datatel), Informer and Excel reports• Conducted student outreach; created outreach marketing content in the form of a video, brochures, flyers, letters, phone call scripts and emails • Participated in Title V Committee by updating all parties on grant progress and making recommendations for improved strategic planning

• Taught career exploration and job development in Student Success counseling course making sure to help students achieve the corresponding Student Learning Outcomes (SLO’s) • Co-facilitated career exploration, transfer and academic planning appointments with students • Worked with students to create Online Abbreviated Student Education Plans (O-ASEP's) • Co-facilitated Myers-Briggs Type Indicator (MBTI) and Strong Interest Inventory (SII) sessions• Advised students in developing and making decisions in relation to their educational goals• Explored cultural, societal, familial and social-emotional factors involved in the career decision-making process with community college students in one-on-one appointments• Launched and developed a skills advancement database including degree specific internships, scholarships, volunteer opportunities, free training modules and professional associations

• Spearheaded, designed and implemented the department’s first veterans job search workshop• Co-designed and conducted interactive workshops regarding undecided major orientations, building a LinkedIn profile, networking best practices, job fair preparation and building a resume• Provided career, academic and personal advisement to diverse student populations including, but not limited to, veteran, uniquely abled, first-generation, AB 540, international, undocumented, adult re-entry, returning and at-risk students• Advised community college students and mature job seekers one-on-one concerning career exploration, building a LinkedIn profile, creating a professional resume, job search techniques, mock interviewing skills and networking tips • Interpreted Kuder Journey career assessments while creating action plans with students

• Developed curriculum and taught mindfulness and life skills topics to former and current foster youth (Next Up & STARS programs) utilizing Canvas, Prezi and Kahoot • Co-taught Financial Aid preparation in College Success counseling course• Explored career options, employment data and resume building utilizing Emsi Career Coach tool• Shadow abbreviated and comprehensive student education plan (ASEP & CSEP) sessions • Advise students concerning academic, transfer, self-care/wellness, career and local resources• Guided students in addressing a variety of personal challenges such as homelessness and food insecurity which may be interfering with educational goals• Collected and analyzed transfer data to determine department’s effectiveness in helping students achieve Student Learning Outcomes (SLO's) utilizing Canvas and DegreeWorks • Managed and conducted student outreach and surveys via Canvas • Coached students concerning success strategies such as time management, study methods and how to ensure personal well-being

• Designed and implemented action plans and curriculum to conduct a study skills counseling group for 12 students on academic probation; resulted in at least an 11% increase in each of the students' grades• Utilized data to develop and inform the school counseling program and evaluated the program’s impact on the school’s instructional goals• Used the majority of the time (80%) to provide direct services to students through preventative and responsive services, including individual student planning, and used the remaining time in development and management, system support and accountability• Consulted with families and staff to appraise student needs and interests and to discuss appropriate recommendations for educational options• Assessed student needs and made referrals to appropriate school resource personnel, social agencies, community agencies and alternative programs• Intervened during crisis situations and participated on school crisis team• Conducted college and career readiness activities via Naviance software• Analyzed all available data, including academic grades, behavior notes and attendance data in Infinite Campus, to identify students in need and to deliver services

• Assisted counselors in providing academic, personal and career counseling services to general and special student populations including at-risk, disabled, first-generation, foster, and homeless youth• Programmed course schedules for 150+ students using My Integrated Student Information System (MiSiS) • Launched and conducted Naviance career readiness group counseling sessions• Prepared Individual Graduation Plans (IGP’s) to ensure students fulfill A-G requirements and/or high school graduation requirements • Co-facilitated Individualized Education Programs (IEP’s), Student Support and Progress Teams (SSPT’s) , peer mediations and restorative justice circles• Performed academic transcript evaluations for transfer students • Conducted suicide risk assessments as well as followed proper protocol with the Department of Children & Family Services (DCFS) if the student disclosed a harmful situation

• Worked directly with employers to pinpoint hiring needs while working with job seekers in developing technical and soft skills • Coached, taught and motivated students, veterans and dislocated workers in job preparation techniques and career advisement• Maintained up-to-date inventory of local mental health services and referred out as appropriate• Recruited participants for the Workforce Innovation and Opportunity Act (WIOA) program; met enrollment and placement quotas• Utilized CalJOBS to document case notes and conduct follow-ups

• Conducted employment trends and hiring needs research for recruitment product; compiled data into various statistical reports and narratives with a high degree of independent judgment under tight deadlines • Provided suggestions to Chief Product Officer concerning product improvements • Conducted product demos to potential advisors and investors• Served as a liaison and contact person to staff and clients; received and responded to complaints and questions; reviewed problems and resolved issues

• Planned, organized and coordinated career workshops for students including emerging hiring trends, career planning, how to write an effective resume, networking tips and mock interviewing skills• Designed and implemented career and recruitment events including a Stanford speaker series with Facebook and LinkedIn executives to provide an insider’s view of corporate companies to prospective students • Developed and coordinated data science training programs to enhance students' technical skills• Monitored enrollment activities, student participation rates and placement rates to evaluate program effectiveness

• Worked with a high volume of candidates from the beginning to end, scheduling first phone screen through onsite interview resulting in over 140 new hires in one quarter• Maintained high degree of customer service with each candidate by fielding all questions and thoroughly preparing all necessary logistics including travel, technical needs, onsite operations and offer letter generation• Cultivated strong relationships with hiring managers, recruiters, and interviewers to execute interview processes• Thoroughly prepared, monitored and processed all HR documents with speed and accuracy

• Managed all phases of telecommunication project development making certain that user satisfaction, successful implementation and continued strong customer relationship were achieved • Collaborated with clients, vendors and third parties to ensure provision of services and equipment installed exceeded expectations • Utilized customer service skills to conduct end user training onsite and fielded any questions clients may have thereafter• Programmed phone systems using Avaya IP Office and Voicemail Pro

• Provided on-going support including skills-based screens, in-person interviews and development of full cycle candidate on-boarding processes• Consistently exceeded metrics of 160+ calls per week, 2+ hours of phone time a day, and 20 face-to-face interviews a week to fill general and administrative job openings • Prepared and updated monthly reports to track number of placements sent to Randstad clients

• Prepared, tracked and continuously updated F-1, J-1, OPT and CPT documentation • Recruited host families for international students utilizing social media outlets, press releases and publicizing at neighborhood festivals• Achieved 18% increase in number of host families within the first 3 months by strategizing recruitment plans with management such as focusing on how to communicate with existing networks• Developed project schedule and milestones to create visual representations of objectives• Investigated future needs and desires of host families and international students by conducting surveys• Identified recruitment project issues and conducted research to determine the best course of action

• Managed multi-step deadline driven project to coordinate logistics for international student orientation program • Created first Financial Planning Workshop to assist international students in budgeting for their stay at UCLA • Audited invoices for correction

• Achieved 8% increase in the number of customers purchasing Dievole products utilizing English and Italian bilingual skills • Launched the first Dievole internship program which recruited 3 new foreign interns in 2010 • Applied marketing strategies to develop an online international market, particularly in Shanghai