Liz Bowman, Mba Email & Phone Number

Houston, Texas, United States

Internal cost controls including forecasting, budgeting, auditing, payment of vendor invoices and tracking of client debt.Prepare client invoices in line with monthly reporting timetable including collation of all timesheets, expenses and approvals.Effectively communicate with Commission Managers/Directors regarding invoicing and financial procedures including new client set-up, outstanding debts, project budget monitoring and responding to client queries.Work closely with the finance team to help improve overall processes and drive process efficiencies for billing related tasks.Review trial balances and update all related commercial documents.Ensure T&T standard procedures and policies are applied across the commercial function.Support the preparation of bids and proposals including creating and updating resumes.Administer all external client procurement portal registrations including any monthly updates.Liaise with the Senior NR Recruiter in relation to onboarding and induction processes.Assist with travel co-ordination for the NR team.Provide general administration support including preparation of agendas, board reports and minutes of meetings.Assist with special projects as requested.

Houston, Texas, United States

Operational supervision of staff activities and ensuring quality of work, recommendingand providing training in order to ensure optimum staff performance.Coordinating between several providers to ensure patients are receiving care in atimely and effective manner.Working with both medical practice and hospital staff to ensure maximumreimbursement and implementing changes to reduce outstanding A/R.Working within our team to revise and create billing edits for software to increaseclean claim rate as well as reduce denialsWorking with management to identify and implement efforts to create maximumoperational efficiencyProviding the highest level of client support to various facilities including physicians,specialists and hospitals.Maintaining current knowledge of various payer contracts and changes as well as useof payer systems.Building strong relationships conducive to positive relationships with various membersof client facilities.Actively using data to identify patterns that are leading to denials, initiating disputeswith and appeals with payers based on contractual obligations.Quality assurance including auditing of patient statements, outgoing claims and denialsto ensure both patient and client satisfaction.

Houston, Texas Area

Managing over $1 billion in annual revenue spread across over 15 collection agencies, managing agency performance, inventory and providing feedback specific to AR days, agency performance and tracking changes. Provision of financial reporting to executive level staff to aid in appropriate forecasting. Working with multiple departments and internal stakeholders to ensure that we continue to provide the highest level of care and service to various patient populations. Preparation of ad hoc reports and analysis to prepare and understand changes that will impact the organization. Management of staff, scheduling, mentoring and counseling to ensure compliance with policies and procedures. Handling escalated complaints from patients and families. Managing relationships and ensuring vendor compliance with contractual agreements for 15+ vendors.Tracking, monitoring and feedback of internal staff as well as external agency staff members.Handles heavy volume account projects from management as needed. Responsible for resolving patient complaints and ensuring positive resolution, negotiating settlement of patient collection accounts as needed. Responsible for resolving escalated customer service issues frequently. Reviews and approves payroll and time-off requests for staff. Reviews and approves vendor monthly invoices as needed. Monitors and tracks the charity budget for each of the Memorial Hermann facilities as well as completing the approved facility charity adjustments.Systemwide custodian of patient billing records.

Greater Philadelphia Area

Identification and tracking of trends related to departmental metrics. System administrator for case management software systems. Liaison between Case Management, Billing and Finance departments to resolve outstanding claim issues. Work towards overturning of denied days by reviewing encounters as well as billing details, contract reimbursement, level of care and case management notes.

Greater Philadelphia Area

Charge capture for highly complex pediatric surgical patients including cardiothoracic and general surgery, cardiac catheterization, device implantation, infusion therapy and anesthesia billing. Working with patients and families to ensure a smooth transition throughout multiple units and supporting clinical staff in providing the highest possible level of patient-centered care possible. Verifying accuracy of billed information and maintaining a database containing all supporting documentation. Auditing and validation of data used for research. Daily EPIC work queue management and reconciliation.

I designed and built the company website. I also built and maintain a database containing all customer and retailer information and manage the company mailing list.

Greater Philadelphia Area

• Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews.• Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms.• Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification.• Complied with accuracy standards while maintaining high production rates.• Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties.• Met daily with supervisor to review and submit work, and receive additional assignments.

Greater Philadelphia Area

-Partnering with the sales organization to provide superior service to all customers.-Facilitating and managing the sourcing of all client orders.-Developing and maintaining positive relationships with key members of multiple client organizations.-Being proactive in problem solving as well as customer service.-Manage special projects relating to customer requests; ensuring that Implementation, Operations and Customer Services complete project tasks.-Project a sense of urgency while exercising discretion and independent judgment on matters of significance when dealing with and resolving customer requests.-Provide customers with highest quality of customer service by dealing with and resolving customer requests.-Partner with Order Management, Billing, and other functions to manage inventory and ensure accurate billing. -Develop excellent relationships with all internal departments and utilize those relationships to help resolve customer issues.-Utilize company specific technology to enter project information and monitor progress of sourcing, production, and delivery

Greater Philadelphia Area

-Ensure creation and ongoing maintenance of customer profile documents for assigned account base.-Utilize all required tools to enter, monitor, and report on customer activity.-Escalate key service issues or opportunities to sales representatives, appropriate internal departments, and upper management as deemed appropriate.-Partner with the sales organization to enhance ways to improve customer service and fine tune supporting business processes.-Work with Sourcing and Order Management to drive customer focused projects (order requests) for repeat and new products or services.-Manage special projects relating to customer requests; ensuring that Implementation, Operations and Customer Services complete project tasks.-Achieve GP and revenue goals by working with customers to identify new cross-sell and up-sell opportunities.-Negotiate with customers on matters of significance as it relates to products, services, and costs.

Greater Philadelphia Area

I took inbound customer service calls on the AmeriChoice of NJ project to resolve customer questions, explain coverage, respond to customer telephone inquiries, and resolve complaints.Complete and maintain HIPAA training.

Mba, Masters In Business Administration

Bachelor Of Science, Business Management

High School Diploma