Elizabeth Hendrix Email and Phone Number
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I am an accomplished Senior Digital Program, Product and Operations Management Leader with over 25 years of proven success. I have leveraged my extensive strategic and tactical product innovation, development and deliverables experience throughout my diverse career to provide bottom line value to each organization with which I have been associated. My deep understanding of the complex, ever-changing digital environment has enabled me to grow as a positive, dynamic and versatile thought leader well-versed in business start-up and expansion, able to nimbly navigate complex demands and deliver consistent value to stakeholders. Being a seasoned cross-functional collaborator, my high performing, results-oriented internal and customer-facing leadership expertise and strategic product lifecycle development skills, as well as highly detailed project management skills and people-person talents, are transferable to an array of industries.I have the demonstrated ability to create and manage strategic initiatives, customer-centric product roadmaps, complex project plans, conflicting dependencies and critical relationships, focusing on an enterprise approach in ever-changing, competitive environments. I am adept at coordinating internal and external associates at all levels and of diverse cultures and backgrounds. I successfully execute design and fulfillment of innovative product teams, manage project performance, resolve challenging issues, manage staffing needs and steer companies through numerous obstacles, all while increasing profits and slashing expenses.Key Accomplishments include:*Leading a variety of business and technology programs within highly regulated industries, resulting in cost savings of over $30M*Extensive experience leading digital initiatives within Fortune 5 companies, as well as start-ups, while reducing costs and risk factors*Driving industry-changing digital transformation in cloud computing, healthcare, financial services and real estate market sectors, greatly improving the customer experience and consistently increasing profit margins*Conceiving and building the leading Cloud SaaS website and marketing solutions company serving a large North American market sector in a highly competitive marketplace, leading revenue growth and increased profitability of a “dot com” through challenging economic times*Building a “garage start-up” funded by personal credit cards into the leading provider of technology tools, training and support for a large North American market sector, selling the firm to a publicly traded $400M company
Cloud For Good
View- Website:
- cloud4good.com
- Employees:
- 245
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Chief Of Staff - ServicesCloud For GoodBanner Elk, Nc, Us
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Chief Of Staff / Senior Program ManagerAmazon Web Services (Aws) Dec 2023 - PresentSeattle, Wa, UsI am a results and action‐oriented executive‐level strategic, operational and cultural leader driving people, process and technical improvements across the Amazon Web Services' Global Integrated Marketing Organization. I am a single threaded owner holistically driving initiatives that impact millions of people every day.Responsibilities include:*Leading Rhythm of Business priorities*Strategizing Build vs. Buy models through technical, financial, operational and brand impacts*Easing communications with various stakeholder groups through a variety of methods*Establishing rigorous compliance mechanisms with Engineering, BizOps, Security, Finance and Legal*Driving business requirements for technical roadmaps across numerous Teams within the Organization*Tracking Org level goals including operational excellence, vendor security, technical productownership, contingency planning, incident management, contracting and business development*Serving as a trusted advisor to senior executives, providing insights, guidance and guardrails -
Senior Program ManagerAmazon Web Services (Aws) Dec 2021 - Nov 2023Seattle, Wa, UsI worked on strategic global operations, security and compliance initiatives across the Amazon Web Services’ Marketing organization. I was focused on driving and executing digital efforts across a wide group of building and servicing Teams.Responsibilities included:*Driving planning, execution and delivery of technical projects to enable secure marketing operations*Partnering with a wide range of stakeholders to design, implement, communicate, measure and iterate on technical solutions for global challenges*Owning communication for technical delivery across projects with senior leadership and organizations*Navigating complex relationships between diverse platforms and teams with competing priorities *Overseeing organizational change management needs required by and in conjunction with supporting teams in adhering to security and compliance requirements*Supporting complex business decisions and facilitating gaps between teams, processes and system architectures to produce the best possible results for our customers*Selection as an AWS Security Guardian
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Senior Product Manager - It Performance ServicesUnitedhealth Group Nov 2020 - Nov 2021UsI focused on guiding and executing the product strategy for OptumInsight's IT Performance Services Infrastructure, Platform, Cloud and Security portfolios.Responsibilities included:*Full product lifecycle management, including strategy, design, development, management, marketing and end of life of new, existing and acquisition products*Defining and developing content and direction of the strategic product portfolio roadmap*Working with engineering and delivery teams on definition, requirements and execution of the portfolio plan*Leading efforts with sales, growth, solutioning and architecture teams to coordinate and govern specific current and future solutions and capabilities*Defining and delivering prioritized product features and corresponding business and technical justifications*Analyzing impact of solutions through quantitative and qualitative measures*Prioritizing opportunities for the backlog and roadmap*Articulating challenges from market research, customer feedback and industry interviews*Driving early pilot programs for development, strategic opportunities and acquisitions*Working with third party vendors to assess partnership and acquisition opportunities*Leveraging market insights to understand customer needs, identify opportunities and adjust current offerings*Measuring and managing key business metrics (KPI's and business economics)*Orchestrating and leading collaborative interactions across numerous functional groups *Optimizing product performance to meet and exceed competitive market position*Accountability for managing P&L profitability*Partnering with internal and external stakeholders to define and drive future product roadmap*Prioritizing capital investments*Selection as an UnitedHealth Group Culture Ambassador -
Senior Business Program / Project Manager, Digital Enterprise Engagement CapabilitiesUnitedhealthcare Mar 2019 - Oct 2020Minnetonka, Mn, UsI collaborated with business and technology partners to develop and facilitate multiple complex project deliverables, risk mitigation plans and testing processes for a variety of product offerings. I lead cross-functional teams to create and manage business requirements, project plans, dependencies and action items, focusing on an enterprise approach.Responsibilities included:*Orchestrating dozens of digital program and project workflows across matrixed teams, complex portfolios and shifting operating models in excess of $10M*Overseeing multifaceted strategic and operational product deliverables and timelines to ensure tasks align with deadlines, both within the program and with dependencies*Developing and enhancing strong, positive relationships and fostering a team environment with internal and external work groups*Writing detailed project plans, charters, cost benefit analyses and governance policies for strategic enterprise preferences, contact and communication capability work*Coordinating resource allocation across multiple teams and multiple projects*Synthesizing and interpreting disparate sources of data to facilitate development prioritization*Enabling teams to focus on delivery by removing barriers and distractions*Facilitating kick-off, requirements gathering and development meetings, preparing agendas, recap summaries and program status reporting*Developing and producing a deployment communication newsletter plan to announce release milestones and other successes*Leading program intake process, including capability, business and technical reviews and project estimations*Establishing and communicating quality objectives, criteria, standards and levels using various management methods*Ensuring project scope, requirements and approvals comply with applicable guidelines *Communicating technical components to a non-technical audience -
Co-Founder And Director Of Business OperationsHendrix Consulting Group, Llc Oct 2008 - Mar 2019I was the Co-Founder of Hendrix Consulting Group and served as the company’s Director of Business Operations. I provided strategic and operational consulting services, including digital product and project management services, leveraging my extensive experience, knowledge and relationships to a variety of corporations. Responsibilities included:*Developing and facilitating outsourced digital consulting departments for client product development, customer service and HR initiatives*Recruiting client software teams and designing project management systems*Training and supporting client internal resources *Researching and recommending digital solutions for infrastructure, security, CRM, marketing, HR, financial, development and customer service functions*Acting client technical and business program management*Prospecting and selling strategic and operational consulting services*Formulating and facilitating customized client product and service offerings to C-level leadership*Developing and delivering compelling, dynamic product presentations and trainings online and in-person*Strategically translating market realities into effective strategic product plans and related deliverables
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Founder And Chief Operating OfficerWheretolive.Com, Inc. Dec 1999 - Apr 2016Eden Prairie, Mn, UsI was the Founder of WhereToLive.com and served as the company’s Chief Operating Officer from its inception until its sale in April 2016. I conceived and built from the ground up what became the leading Cloud SaaS website and marketing solutions company serving a large North American market sector in a highly competitive marketplace.Responsibilities included:*Creating and managing strategic product and service planning and fulfillment for the leading web marketing and technology solutions provider in the marketplace*Spearheading daily operations, including developing and managing Agile software development teams and technical operations, sales, business development, marketing and customer service functions, as well as investor relations and general corporate operations*Driving, developing, coaching, managing and executing complex digital product initiatives and project and product management teams*Strategically boosting customer base and revenue consistently year-over-year by personally selling and servicing high-profile, large enterprise accounts*Leading consistent revenue growth and increased profitability of a “dot com” through challenging economic times*Creating and optimizing full product lifecycle implementation, project scopes, process improvements and release milestones resulting in 50%+ annual revenue gains with nearly no customer attrition*Managing project budgets, scopes, risks and timelines*Implementing new project management methods slashing customer attrition rates to less than 2%*Designing project scopes and timelines that consistently resulted in streamlined and accelerated processes*Developing and negotiating RFIs, RFPs and contracts*Establishing and maintaining sustainable client, employee, alliance and vendor relationships*Providing leadership, organization and methodology to a multi-functional team -
FounderTechnologyevangelist.Com Feb 1997 - Dec 1999I founded TechnologyEvangelist.com, a consulting firm offering companies guidance in the areas of technology development, personal productivity and strategic vision.Responsibilities included:*Facilitating innovative website solutions offered via consulting services and presentations that empowered medium to large corporations to embrace and fully utilize emerging technologies*Producing 115% revenue increases annually and maintaining high margins by directing sales roadmap, marketing, product development, client management and customer service initiatives
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Founder And Chief Operating OfficerSuperstar Computing, Inc. Jun 1992 - Feb 1997I founded Superstar Computing, a company that grew from a “garage” start-up into the leading provider of technology tools, training and support in the real estate industry. As Chief Operating Officer, I was instrumental in the successful sale of Superstar Computing to Merrill Corporation (formerly NASDAQ:MRLL), a $400 million company, in 1997.Responsibilites included:*Developing and managing sales, customer service, technical support and program content for tens of thousands of clients throughout the U.S. and Canada*Leading operations for training and program content *Managing, training and supporting teams delivering 300+ technology training seminars per year
Elizabeth Hendrix Skills
Elizabeth Hendrix Education Details
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University Of Minnesota -
St. Paul Technical College
Frequently Asked Questions about Elizabeth Hendrix
What company does Elizabeth Hendrix work for?
Elizabeth Hendrix works for Cloud For Good
What is Elizabeth Hendrix's role at the current company?
Elizabeth Hendrix's current role is Chief of Staff - Services.
What is Elizabeth Hendrix's email address?
Elizabeth Hendrix's email address is el****@****rix.com
What is Elizabeth Hendrix's direct phone number?
Elizabeth Hendrix's direct phone number is +161239*****
What schools did Elizabeth Hendrix attend?
Elizabeth Hendrix attended University Of Minnesota, St. Paul Technical College.
What skills is Elizabeth Hendrix known for?
Elizabeth Hendrix has skills like Start Ups, Business Development, Sales, Management, Marketing, E Commerce, Entrepreneurship, Saas, Online Marketing, Real Estate, Marketing Strategy, Leadership.
Who are Elizabeth Hendrix's colleagues?
Elizabeth Hendrix's colleagues are Marcel Campos, Jonathan Wallace, David Miiller, Shawn Mcdonald, Emily Dam, Alex Clack, Mitch Mull.
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