Beth (Whinnett) Conquest Email & Phone Number

At FranklinCovey, we transform organisations by building exceptional leaders, teams, and cultures that get results. When organisations partner with us, their people change behaviour—both individually and collectively—in ways that have a dramatic impact. Our content, based on timeless principles of human effectiveness, is designed to help people change both.

London, United Kingdom

SMG is a global leader in customer insight management. Working in over 70 countries and delivering programmes in 21 languages, SMG provides clients with detailed insight that is tangibly linked to their financial performance. The Service Profit Chain clearly demonstrates the links between employee satisfaction, customer satisfaction and profit. Working.

A Member the European Leadership team and Executive Sponsor, achieving Trusted Advisor status with many key clients Overall responsibility for client retention and strategic development of programmes with 95 clients.Leading the design of end-to-end customer experience programmes across multiple channels, resulting in increases in customer loyalty metrics.

Milton Keynes

Managed, recruited and trained a team of 8 Key Account Managers to a high degree of client dedication and individual successGrew a diverse portfolio of customer insight programmes to a value of £10M+ through strategic development Initiated schedule of strategic reviews across all client programmes, identifying areas of improvement and increasing pro-active.