Elizabeth Wilder Email & Phone Number

Mclean, Virginia, United States

Manage a portfolio of 100+ high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings.Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions.Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests.Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity.Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent.

San Diego, California, United States

Work side-by-side Community Associate to oversee that they are adequately trained and on track with tasks.Create a professional and welcoming workspace and community environment for existing members while fostering relationships.Manage member expectations and discover realistic solutions for day-to-day hurdles.Coordinate weekly events and utilize internal business partnerships to engage and expand networking opportunities. Promote virtual event programming across multiple platforms.Provide exceptional hospitality in regards to memberships and building operations, while absorbing and understanding beneficial feedback.Utilize programs like Medallia and Looker to proactively assess member needs and analyze crucial data to predict occupancy trends and membership satisfaction.Work alongside Community Leads to execute seamless processes.

San Diego, California, United States

Melbourne, Florida, United States

Acted as a bridge between To Write Love on Her Arms’ growing online presence and physical audience by bringing hope and help to people across the country.Collaborated with Supporter Engagement, Design, and Merchandising teams consistently to outline event successes through branding and event attendee experience. Coordinated logistics and traveled to over 150 events in over 30 states representing TWLOHA’s mission while cultivating relationships with new supporters. Aided in bringing in over 1.2 million dollars in revenue from retail sales over the course of four years. Served as Event and Volunteer Coordinator/Race Director for TWLOHA’s annual Run For It 5k four consecutive years with local participation increasing 15% each year. Managed the Virtual Run For It 5k Meet-Up perks program to gain interest and increase overall participation, which included over 300 unique meet-ups worldwide.

Melbourne, Fl

Worked alongside staff to gain useful knowledge of how a non-profit organization thrives on a large scale, both in-office and online. Managed general supporter email accounts, learned logistics of packing and shipping merchandise internationally and gained real world event experience. Gained team-building and communication skills needed to excel in a professional workplace setting. Trained in SalesForce and Asana platforms.Attended QPR suicide prevention training and MOVE training, which addresses the topics of addiction, depression, self-injury, suicide and eating disorders.

Louisville, Ky