Elizabeth Dantas Email & Phone Number

Vaughan, Ontario, Canada

- Interpreted calls from and into Portuguese, and Spanish for a diversity of industries including Government, Immigration, Legal, Health, Education, Insurance, Law Enforcement, Finance, Info-tech, and General Service- Answered calls promptly and conduct interpretation in a friendly and professional manner- Spoke clearly in both languages using proper pronunciation, enunciation, and polite expressions- Maintained a professional demeanor throughout the call, at all times- Followed client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission- Took notes manually to maintain an elevated level of accuracy during interpretation and shred them after the calls to secure clients’ privacy - Kept and reviewed computerized or manual records of calls details

Mississauga, Ontario

- Generated and closed purchase orders for various suppliers by using QuickBooks- Maintained and reviewed computerized or manual records of purchase items, costs, and inventories - Ensure the safety and order of the reception department by complying with procedures, rules and regulations - Provided assistance to the Owner/ President with all Accounts Payables by receiving invoices in the computer and issuing payments to suppliers with company cheques - Typed letters and flyers in different occasions by using Microsoft Word and Outlook - Created Excel sheets to calculate material to order and to supply for the new jobs- Opened, sorted and filed all mail for easy retrieval to pay contractors on time

Maple, Ontario

- Greeted clients in a professional and welcoming manner; directed clients to appropriate staff- Answered, screened and transferred over 150 calls per day, took accurate messages and checked voice mails and emails on a daily basis- Responsible for creating all purchase orders of shingles and skylights and communicated deliveries to suppliers via fax or telephone- Received, opened, date stamped, sorted and distributed mail letters daily, co-ordinated information internally with staff - Photocopied and collated and organized hundreds of documents for distribution and filing - Provided clerical and data entry support to all accounting departments

Richmond Hill, Ontario

- Ensured customers, contractors and interview candidates were attended to professionally and promptly in a courteous and friendly manner- Managed the documentation system on a daily basis- Replenished administrative supplies on a regular basis- Handled additional assignments from Project Managers and Project Coordinators to make sure projects and tasks met deadlines- Initiated a more efficient way to provide a better customer service- Creatively utilized all available IT resources/ software to manage day to day communication and administrative duties

Woodbridge, Ontario

- Provided support to over 40 Technicians and ordered parts from various suppliers- Managed and executed a core parts order process resulting in savings of over $100.000- Established a connection with over 35 suppliers and made the process accurate, effective and easy for repeat business- Filed a large inventory of purchase orders and pick tickets in alfabetical and numerical order - Organized, recorded and calculated daily over 35 incoming cheques for accounting - Assured over 150 customers proof of insurance by issuing certificates including WSIB - Ordered weekly office supplies including coffee supplies for over 100 staff members and customers

Travel And Tourism And Hospitality Diploma With Honours, Travel And Tourism

Activities and Societies: Tutoring Ticketing, Retail and Hospitality - Completed the Travel and Tourism and Hospitality Course with high.

High School Diploma

Activities and Societies: Member of the Language Club, School Volleyball team and Tutoring newcomers to Canada - Member of the Language.