Elizabeth David Email & Phone Number

United States

- Configuring, installing, maintaining, and monitoring servers/systems serving regional/global customers to ensure proper functioning of both hardware and software.- Playing a vital role in safeguarding data security and availability, this includes replacing defective components to ensure all systems are running optimally.- Network monitoring and troubleshooting. Continuously monitoring network traffic and server performance, rectifying problems when they arise to minimize downtime.- Keeping software up-to-date is vital. As a technician, patching or rebuilding operating systems, applications to optimize security and performance.- Implement and monitor security protocols to protect customer data from unauthorized access, malware, and breaches.- Involve in the lifecycle management of equipment ensuring compliance with environmental and regulatory standards.- Collaboration with network engineers, security experts and other IT professionals to establish seamless operations and best practices implementation.- Have a solid understanding of networks and servers, with the ability to problem solve diagnostics so as to fix the issue quickly.- Have attention to details with effective communication with other team members, vendors and clients, which captures significant problems early to avoid customer impact.

Fairfax, Va

• Reviewed business processes end-to-end with meticulous project execution to identify operational, financial, and technological risks for Oracle-PeopleSoft upgrade, improving compliance and efficiency by 25%.• Applied root cause analysis (RCA) to problem-solve operations issues, such as creating a timely file transfer, increasing customer-satisfaction by 40% as information became available in real time.• Created exceptional team leadership across siloed divisions with business owners, stakeholders, and Subject Matter Experts (SMEs) that yield improved collaboration and communication between cross-functional teams.• Gathered key detailed information from stakeholders to create Business Requirements Documentation (BRD), wireframes, use-cases, user stories, or any other artifacts needed to ensure that projects exceed client expectations.

United States

• Developed student cohort trends using Visio to create process flow diagrams, organizational charts, and timelines that improved retention rates by 20% and graduation outcomes by 30%.• Coordinated the prioritization of administrative functions to align with business strategies, which resulted in a 20% increase in the college’s productivity.

United States

• Managed reports of unsupervised cases and expungements using Excel with attention to detail and accuracy.• Created Court Cases in the Offender Case Management System that reduced turnaround time by 15% for Case Management.

Baltimore, Md

• Supported the Technical Writer in the planning, executing, monitoring, reporting, and closure of all phases of the proposal development in response to Federal, state, and local government IT Requests for Proposal (RFP), valued at $500 Million.• Developed dashboards around proposal submissions to track margin ratios between proposals submitted and contracts awarded.

Gaithersburg, Maryland

• Provided customers with products and services as the Wealth Management Referral Champion that yield customer satisfaction increasing cross-products sales by 15% at store location.• Advised consumers and small business owners on innovative and strategic business solutions, which resulted in surpassing $1.5 million in loan services and $200,000 over target goal of deposits.

Wall Street, Ny

• Analyzed and recommended financial services process optimization, which improved operational efficiencies by 30% to align with the business strategies for creating the best customer experience.• Researched, structured, and executed financial investments for customers and small business owners that improved investment banking margins by more than 40%.• Analyzed and implemented business functional requirements that yield 30% increase in customer satisfaction.• Liaised between the Business Unit and the IT Department to convert business requirements to technical specifications.

Professional It, Support Specialist

• Technical Support: installing & configuring computer hardware, software, and networks. • Computer Networking: standard protocols.

Bachelor Of Applied Science (B.A.Sc.), Computer And Information Sciences And Support Services

Minored in Information Technology, focused on Data Structures, Mathematics, Computer Sciences and Information Systems: Computer.

Associate Of Science (A.S.), Business Administration And Management, General

Graduated with High Honors in Business Administration and Office Software Application Social Behavior Sciences | Managerial/Organization.