Directly responsible for company-wide operations, including processes and efficiencies, financial visibility, goal setting / tracking as well as general problem solving and coordination of the leadership team. Key responsibilities and wins include: • Strategizing and managing the integration of two agency acquisitions.• Collaborating with and overseeing the Controller on establishing financial reporting and goals as well as finding efficiencies and cost savings.• Overseeing HR for the first 5 months of hire, including bringing the company into compliance and instituting a new employee onboarding process.• Process building and implementation for better cross-team collaboration.• Ensuring that the company runs with legality and conformity to established regulations, and work with attorneys as legal needs arise.• Identifying gaps in IT process and security and enacting relevant solutions.

Responsibilities:• Directly responsible for day-to-day operations of the business with the goal of long-term financial strength and operating efficiency of the agency.• Manage cross-functionally (across accounts, media and creative) to ensure smooth communication and strategy across all teams. Develop processes and implement technical solutions as necessary to support this effort.• Audit and maintain financial data that impacts the overall organization. Built out visual scorecard with real-time reporting of key KPIs and underlying P&L data, as well as multi-scenario forecasting spreadsheets. • Ensure that the company runs with legality and conformity to established regulations, and work with attorneys as legal needs arise. • Work closely with HR Manager to bring on top talent and ensure new hires are successfully onboarded and trained.• Act as the primary point of contact for all escalation and issues for both internal and client-related matters.Recent Wins:• Facilitated the creation of a new MSA and SOW template to establish best practices and conformity across all accounts.• Proposed and enacted a more efficient organizational structure to ensure employees had reliable leadership, opportunities for upskilling and career pathing. • Spearheaded a reduction in expenses and renewed focus on client growth post COVID-19, which resulted in a 116% swing in profit margin from Q1 to Q4 2020.• Facilitated transition to full-time remote work in March 2020 and drove efforts to maintain culture and productivity.

• Developed agency-level frameworks for internal production, client communication, and project management.• Oversaw all client work from inception to completion, ensuring that deadlines are met, deliverables match their strategic requirements and clients feel happy and well-served.• Identified and help eliminate potential roadblocks for clients and internal team members.• Provided strategic feedback, recommendations and support to the creative team.• Provided other agency support as needed, including but not limited to: creative brainstorming, general problem solving, supplementary copywriting and graphic editing, hand holding, pep talking, team event planning and coffee making.

• Manage a book of business comprised of general non-profit and healthcare clients worth 2 to 2.5 million dollars of annual revenue• Sustain and grow management level client relationships• Work with clients, internal production staff and outside vendors to ensure projects are completed accurately, on time and on budget• Use project management software to create timelines and budgets as well as manage production schedules• Oversee a large variety of project creation including direct mail communication, online email campaigns, custom videos, Flash magazines and SEM campaigns

Helped develop, line edit and proofread manuscripts prior to publication.

Blogging, article writing (including the November 2009 cover story), copy editing, and several data collection projects.

Constituent services including: capitol building tours, phone correspondence, and letter writing. General office duties.