Elizabeth Richards Email & Phone Number

Dublin, Ireland, IE

Atlanta, Georgia, US

• Developed and rolled out a custom XML format for digital invoices, enabling efficient ingestion into the HMX system for EDI invoices.
• Implemented the EDI Invoice Onboarding Service for new agencies, achieving a promising first-attempt invoice match rate of 63%, significantly improving to 98% on the second attempt. (Radio, Spot, National, Digital)
• Collaborated with onshore and offshore API and Data Teams, facilitating data mapping and integration with AWS cloud infrastructure, ensuring scalability and security for billing and invoicing modules.
• Part of the team to build notification service for metadata errors, reducing incident response times by 60%
• Managed Jira tickets for EDI, invoicing, and billing, a crucial task that ensured the alignment of MVP and agency development with the project roadmap and sprint timelines.

Windsor, Berkshire, GB

• Managed Sabre Business Travel Services (BTS) implementation for the RFP program, streamlining vendor selection
• Optimized API integration with IT infrastructure components (WebURL, Lanyon RFP, GRS, Salesforce), enhancing data flow and aligning business requirements with enterprise IT systems
• Authored test scripts and configured global tester profiles, ensuring accurate user acceptance testing
• Led data mapping from Sabre BTS APIs to Salesforce, improving data synchronization
• Collaborated with teams to refine the RFP process via Salesforce and Sabre BTS APIs, enhancing workflow efficiency
• Developed user stories with Salesforce BA and IHG teams, improving opportunity creation workflows

Atlanta, GA, US

• Led the Salesforce implementation project, uniting sales and service teams into a single cloud-based infrastructure, improving operational efficiency and reducing system complexity across departments.
• Directed the data migration of over one million client and third-party records from Siebel and Sales Logix into Salesforce, ensuring seamless integration and data accuracy within the enterprise IT infrastructure.
• Collaborated with stakeholders and Oracle product teams to streamline the product catalog, facilitating its integration into Salesforce and ensuring smooth communication between IT infrastructure systems.
• Authored UAT test scripts for eight personas, configuring permission sets and profiles to ensure proper system functionality across the Salesforce infrastructure and its integration with external IT systems.
• Worked closely with the integration development team to develop API integrations that enabled real-time data synchronization between Salesforce and other core systems, enhancing the organization’s IT infrastructure.

Atlanta, Georgia, US

• Led the SharePoint redesign project for 30,000 members, improving communication between clubs and HQ by transitioning from legacy systems to modern cloud-based infrastructure, utilizing Agile methodology for system.
• Spearheaded API integration projects between SharePoint and third-party systems, optimizing workflows for cross-departmental collaboration and improving data accessibility through seamless connections to organizational.
• Managed a team of 6 developers in Scrum sprints to oversee the development and integration of new SharePoint infrastructure features, utilizing the Remedy ticket system to track and resolve issues in the IT environment.
• Coordinated cloud-based solutions for event management systems, resulting in a $50K annual savings while ensuring high availability, security, and scalability within the infrastructure.
• Implemented data migration strategies for SharePoint, collaborating with vendors to ensure secure, efficient transfer of information across the organization's IT networks.

Atlanta, GA, US

• Developed and implemented a two-way notification system for 3,000 employees, reducing average incident response times by 15 minutes and minimizing network outages across the company's IT infrastructure.
• Streamlined the development process by introducing Wireframe Prototyping, which accelerated feature rollouts in the company's internal ticketing system, ensuring faster deployment of infrastructure updates and system.
• Collaborated with Data and Remedy teams to design and implement an API-based solution that improved communication of network outages and system repairs, ensuring real-time updates and more efficient coordination of IT.

• Collaborated with cross-functional teams to support web technology implementations, ensuring smooth integration with existing IT infrastructure and enhancing system performance for e-commerce operations.
• Developed and documented technical requirements for web commerce systems, working closely with IT teams to align new features with infrastructure capabilities and improve overall system stability.
• Conducted in-depth analysis of web systems architecture, identifying opportunities to streamline operations, reduce system latency, and enhance scalability within the company's IT infrastructure.
• Led daily huddles to optimize resource allocation for IT and development teams, increasing production efficiency by improving communication across departments and reducing operational bottlenecks.
• Facilitated ongoing reviews of IT systems and processes, recommending infrastructure enhancements that improved system reliability and better support for organizational growth.

• Reviewed and optimized business processes to identify opportunities for improving efficiency and productivity, resulting in streamlined workflows and enhanced integration with the company’s IT systems.
• Monitored and streamlined the data import process from six case management systems into MS Dynamics AX using screen-scraping technology, improving data accuracy and increasing submission rates from 40% to 98%, ensuring.
• Implemented new technology solutions to meet both government and client requirements for invoice submissions related to foreclosure, bankruptcy, loss mitigation, and taxes, ensuring compliance with regulations and.
• Collaborated with department leaders to automate intake and billing processes, integrating with the company’s IT systems to enhance the user experience, reduce errors, and minimize potential invoice losses, ensuring a.

• Collaborated with organizations to recommend technology vendors aligned with their infrastructure needs, closing technology gaps and enhancing system performance and productivity across multiple business units.
• Assessed and implemented e-commerce solutions, evaluating web technologies and infrastructure compatibility to ensure seamless integration with existing systems and alignment with business goals.
• Standardized web portal workflows across KSU Latin America Center departments, optimizing system architecture and enhancing efficiency within the organization’s IT infrastructure.
• Guided clients on emerging IT infrastructure trends, particularly around social media tools, to enhance business productivity and identify viable e-commerce opportunities.
• Proposed alternative hosting solutions for a news media website, reducing hosting costs by 60% while improving the system’s reliability, scalability, and performance, ensuring the stability of the company’s IT.

Duluth, GA, US

• Led client engagements to design and implement custom IT solutions, focusing on optimizing cloud infrastructure and aligning business operations with emerging technology trends, improving scalability and performance.
• Collaborated with cross-functional teams and IT departments to implement enterprise systems, ensuring seamless integration with clients' existing IT infrastructure and driving operational efficiency.
• Managed infrastructure-related projects, including migrating legacy systems to cloud-based solutions, improving system reliability and reducing operational costs for clients.
• Worked with clients to assess their IT infrastructure needs, recommending upgrades and solutions to optimize network performance, improve data security, and support long-term business growth.
• Guided clients through adopting cloud and digital transformation strategies, ensuring their IT infrastructure supported the scalability and flexibility required to meet evolving business demands.

Orlando, Florida, US