Elizabeth Richards

Elizabeth Richards Email and Phone Number

Senior Business System Analyst @ CRH| Driving Digital Transformation through Agile Project Management & Strategic Solutions" @ CRH
Elizabeth Richards's Location
Austell, Georgia, United States, United States
Elizabeth Richards's Contact Details
About Elizabeth Richards

A strategic Senior Business Analyst with over 15 years of experience across hospitality, finance, and nonprofit sectors, I specialize in driving transformative initiatives that elevate user experience and optimize operational efficiency for multi-billion-dollar organizations. With a proven ability to lead cross-functional teams, I have consistently delivered data-driven solutions that streamline processes, resulting in significant cost savings and improved customer satisfaction.Leveraging my technical expertise in CRM systems and data integration, I excel at optimizing workflows to ensure seamless collaboration across business units. I am deeply committed to building strong stakeholder relationships and delivering impactful solutions that are closely aligned with organizational goals.

Elizabeth Richards's Current Company Details
CRH

Crh

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Senior Business System Analyst @ CRH| Driving Digital Transformation through Agile Project Management & Strategic Solutions"
Elizabeth Richards Work Experience Details
  • Crh
    Senior Business System Analyst
    Crh Dec 2024 - Present
    Dublin, Ireland, Ie
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  • Hudson Mx
    Senior Technical Business Analyst
    Hudson Mx Oct 2020 - Dec 2024
    Atlanta, Georgia, Us
    •Developed and rolled out a custom XML format for digital invoices, enabling efficient ingestion into the HMX system for EDI invoices.•Implemented the EDI Invoice Onboarding Service for new agencies, achieving a promising first-attempt invoice match rate of 63%, significantly improving to 98% on the second attempt. (Radio, Spot, National, Digital)•Collaborated with onshore and offshore API and Data Teams, facilitating data mapping and integration with AWS cloud infrastructure, ensuring scalability and security for billing and invoicing modules.•Part of the team to build notification service for metadata errors, reducing incident response times by 60% •Managed Jira tickets for EDI, invoicing, and billing, a crucial task that ensured the alignment of MVP and agency development with the project roadmap and sprint timelines.
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  • Intercontinental Hotels Group (Ihg®)
    Senior Business Analyst
    Intercontinental Hotels Group (Ihg®) Jun 2019 - Apr 2020
    Windsor, Berkshire, Gb
    •Managed Sabre Business Travel Services (BTS) implementation for the RFP program, streamlining vendor selection•Optimized API integration with IT infrastructure components (WebURL, Lanyon RFP, GRS, Salesforce), enhancing data flow and aligning business requirements with enterprise IT systems •Authored test scripts and configured global tester profiles, ensuring accurate user acceptance testing•Led data mapping from Sabre BTS APIs to Salesforce, improving data synchronization•Collaborated with teams to refine the RFP process via Salesforce and Sabre BTS APIs, enhancing workflow efficiency•Developed user stories with Salesforce BA and IHG teams, improving opportunity creation workflows
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  • Equifax
    Senior Salesforce Business Analyst
    Equifax Oct 2018 - Jun 2019
    Atlanta, Ga, Us
    •Led the Salesforce implementation project, uniting sales and service teams into a single cloud-based infrastructure, improving operational efficiency and reducing system complexity across departments.•Directed the data migration of over one million client and third-party records from Siebel and Sales Logix into Salesforce, ensuring seamless integration and data accuracy within the enterprise IT infrastructure.•Collaborated with stakeholders and Oracle product teams to streamline the product catalog, facilitating its integration into Salesforce and ensuring smooth communication between IT infrastructure systems.•Authored UAT test scripts for eight personas, configuring permission sets and profiles to ensure proper system functionality across the Salesforce infrastructure and its integration with external IT systems.•Worked closely with the integration development team to develop API integrations that enabled real-time data synchronization between Salesforce and other core systems, enhancing the organization’s IT infrastructure capabilities
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  • Boys & Girls Clubs Of America
    Senior It Systems Business Analyst
    Boys & Girls Clubs Of America May 2014 - Sep 2018
    Atlanta, Georgia, Us
    •Led the SharePoint redesign project for 30,000 members, improving communication between clubs and HQ by transitioning from legacy systems to modern cloud-based infrastructure, utilizing Agile methodology for system migration and integration.•Spearheaded API integration projects between SharePoint and third-party systems, optimizing workflows for cross-departmental collaboration and improving data accessibility through seamless connections to organizational IT infrastructure.•Managed a team of 6 developers in Scrum sprints to oversee the development and integration of new SharePoint infrastructure features, utilizing the Remedy ticket system to track and resolve issues in the IT environment.•Coordinated cloud-based solutions for event management systems, resulting in a $50K annual savings while ensuring high availability, security, and scalability within the infrastructure.•Implemented data migration strategies for SharePoint, collaborating with vendors to ensure secure, efficient transfer of information across the organization's IT networks.
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  • Cox Communications
    Senior Business Analyst
    Cox Communications Oct 2012 - May 2014
    Atlanta, Ga, Us
    •Developed and implemented a two-way notification system for 3,000 employees, reducing average incident response times by 15 minutes and minimizing network outages across the company's IT infrastructure.•Streamlined the development process by introducing Wireframe Prototyping, which accelerated feature rollouts in the company's internal ticketing system, ensuring faster deployment of infrastructure updates and system enhancements.•Collaborated with Data and Remedy teams to design and implement an API-based solution that improved communication of network outages and system repairs, ensuring real-time updates and more efficient coordination of IT resources across the organization’s infrastructure.
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  • Benchmark Brands
    Senior Business Analyst
    Benchmark Brands Feb 2012 - May 2012
    •Collaborated with cross-functional teams to support web technology implementations, ensuring smooth integration with existing IT infrastructure and enhancing system performance for e-commerce operations.•Developed and documented technical requirements for web commerce systems, working closely with IT teams to align new features with infrastructure capabilities and improve overall system stability.•Conducted in-depth analysis of web systems architecture, identifying opportunities to streamline operations, reduce system latency, and enhance scalability within the company's IT infrastructure.•Led daily huddles to optimize resource allocation for IT and development teams, increasing production efficiency by improving communication across departments and reducing operational bottlenecks.•Facilitated ongoing reviews of IT systems and processes, recommending infrastructure enhancements that improved system reliability and better support for organizational growth.
  • Prommis Solutions Llc
    Senior Business Analyst
    Prommis Solutions Llc Aug 2010 - Feb 2012
    •Reviewed and optimized business processes to identify opportunities for improving efficiency and productivity, resulting in streamlined workflows and enhanced integration with the company’s IT systems.•Monitored and streamlined the data import process from six case management systems into MS Dynamics AX using screen-scraping technology, improving data accuracy and increasing submission rates from 40% to 98%, ensuring the smooth functioning of the organization’s data infrastructure.•Implemented new technology solutions to meet both government and client requirements for invoice submissions related to foreclosure, bankruptcy, loss mitigation, and taxes, ensuring compliance with regulations and alignment with the company’s IT infrastructure capabilities.•Collaborated with department leaders to automate intake and billing processes, integrating with the company’s IT systems to enhance the user experience, reduce errors, and minimize potential invoice losses, ensuring a robust and reliable data and billing infrastructure.
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  • Akerbeltz Holdings Llc
    Co Founder
    Akerbeltz Holdings Llc Mar 2009 - May 2011
    •Collaborated with organizations to recommend technology vendors aligned with their infrastructure needs, closing technology gaps and enhancing system performance and productivity across multiple business units.•Assessed and implemented e-commerce solutions, evaluating web technologies and infrastructure compatibility to ensure seamless integration with existing systems and alignment with business goals.•Standardized web portal workflows across KSU Latin America Center departments, optimizing system architecture and enhancing efficiency within the organization’s IT infrastructure.•Guided clients on emerging IT infrastructure trends, particularly around social media tools, to enhance business productivity and identify viable e-commerce opportunities.•Proposed alternative hosting solutions for a news media website, reducing hosting costs by 60% while improving the system’s reliability, scalability, and performance, ensuring the stability of the company’s IT infrastructure..
  • Innovative Architects
    Client Engagement Manager
    Innovative Architects Sep 2008 - Feb 2009
    Duluth, Ga, Us
    •Led client engagements to design and implement custom IT solutions, focusing on optimizing cloud infrastructure and aligning business operations with emerging technology trends, improving scalability and performance.•Collaborated with cross-functional teams and IT departments to implement enterprise systems, ensuring seamless integration with clients' existing IT infrastructure and driving operational efficiency.•Managed infrastructure-related projects, including migrating legacy systems to cloud-based solutions, improving system reliability and reducing operational costs for clients.•Worked with clients to assess their IT infrastructure needs, recommending upgrades and solutions to optimize network performance, improve data security, and support long-term business growth.•Guided clients through adopting cloud and digital transformation strategies, ensuring their IT infrastructure supported the scalability and flexibility required to meet evolving business demands.
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  • Airtran Airways
    Internet Systems Manager
    Airtran Airways Jan 2005 - May 2008
    Orlando, Florida, Us
    View

Elizabeth Richards Skills

Project Management Program Management Business Analysis Management Business Intelligence Sdlc Software Documentation Agile Methodologies Sharepoint Integration Vendor Management Process Improvement Product Development Networking E Commerce Team Leadership Pmo Microsoft Sql Server Enterprise Software Leadership Sharepoint Designer Business Process Strategy Web Services Project Planning Security Consulting Software Development Life Cycle Pmp Requirements Analysis Visio Databases Software Development Information Technology Business Process Improvement Akamai Digital Marketing Elite It Management Project Management Office Agile Project Management Software Project Management Enterprise Architecture Customer Relationship Management Microsoft Dyamics 2009 Prolaw Elite Agile Crm Analysis Salesforce.com Copy Editing Social Media Strategy Ap Style Branding Development Social Networking Content Writing Composing Press Releases Social Media Marketing Afaa Certified Instructor Media Relations Communication Strategic Public Relations Planning Event Planning Press Releases Social Media Public Relations Editing Nonprofits Feature Articles News Writing Public Speaking Wordpress Marketing Communications Copywriting Advertising Blogging Newsletters Google Analytics Event Management Strategic Communications Publicity Research Integrated Marketing Brand Development Facebook Storytelling Publications Interviews

Elizabeth Richards Education Details

  • Ball State University
    Ball State University
    Information And Communication Sciences

Frequently Asked Questions about Elizabeth Richards

What company does Elizabeth Richards work for?

Elizabeth Richards works for Crh

What is Elizabeth Richards's role at the current company?

Elizabeth Richards's current role is Senior Business System Analyst @ CRH| Driving Digital Transformation through Agile Project Management & Strategic Solutions".

What is Elizabeth Richards's email address?

Elizabeth Richards's email address is el****@****ail.com

What schools did Elizabeth Richards attend?

Elizabeth Richards attended Ball State University.

What are some of Elizabeth Richards's interests?

Elizabeth Richards has interest in Auburn Football, Writing, Working Out And Teaching Group Exercise, Children, Social Media, Inner City Ministry, Poverty Alleviation.

What skills is Elizabeth Richards known for?

Elizabeth Richards has skills like Project Management, Program Management, Business Analysis, Management, Business Intelligence, Sdlc, Software Documentation, Agile Methodologies, Sharepoint, Integration, Vendor Management, Process Improvement.

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