• Provide strategic administrative and program support to senior leadership, coordinating with sponsors, stakeholders, and the Foundation Board to advance organizational goals.• Manage sponsor relations, including invoicing, renewals, and ongoing communication to strengthen partnerships and foster collaboration.• Coordinate and oversee logistics for large-scale events like the NCSL Legislative Summit, ensuring seamless experiences for attendees and sponsors.• Develop and distribute monthly newsletters and other communications to keep sponsors and stakeholders informed and engaged.• Oversee budget tracking and financial administration, supporting accurate reporting and streamlined processes.• Serve as a liaison between Foundation staff and various internal teams, facilitating cross-functional initiatives and ensuring alignment with organizational objectives.

• Managed a 600–800 member volunteer base and serve as the central point of contact for communication with volunteers• Responsible for actively recruiting, selecting, orienting, training, and placing volunteers within the Meal on Wheels Program• Maintained all data for volunteers and oversaw all correspondence and/or reports concerning volunteers, volunteer coordinating units, and program activities• Developed and implemented policies, procedures, and standards for volunteers• Maintained data and participate in planning, implementing, and evaluating the Meals on Wheels volunteer program to ensure efficient delivery of services• Provided ongoing staff support to volunteers and volunteer stations, offering consultation and technical assistance in volunteer development and management• Established and maintained contact with a wide variety of community organizations through speaking engagements, community meetings, and other appropriate functions• Produced weekly program newsletters, taking responsibility for content, writing, and editing.• Promoted to the Volunteer Senior Specialist role after 5 months as a Program Coordinator due to strong performance and organizational impact

• Established trusting relations with coworkers, peers and program participants• Actively worked cooperatively and collaborated with members of the team to serve program participants in a comprehensive, effective and caring way• Maintained a caseload of 400- 500 clients by providing intake services, reassessments and ongoing referral services• Maintained and ensured confidentiality of all program participant information.•Coordinated service plans, prepared corresponding paperwork, documentation and follow- up on client progress• Handled crisis situations in a calm and professional manner, took appropriate action and reported critical incidents as required* Resolved customer concerns, issued credits and rescheduled deliveries as needed* Assumed Volunteer Coordinator responsibilities as needed, providing direction, coordination and consultation for volunteer functions within the Meals on wheels program• Prepared and maintained reporting sheets, site logs, waiting list and end of the month reports• Attended and participated in staff meetings, trainings, seminars and resource fairs

• Led a diverse team of 7 young adults in a full-time, residential community service program that addressed essential community needs through projects on environmental stewardship, infrastructure improvement, and urban and rural development — projects located in Iowa, Ohio, Michigan and Wisconsin• Coordinated project logistics with unit leaders and project sponsors, participated in staff and member meetings, and served as programmatic and administrative liaison between members and staff.• Managed a team budget of over $12,000 to ensure proper allocation and tracking of federal funds throughout a 10-month period• Prepared weekly team reports, project reports and evaluations to effectively communicate project progress and accomplishments• Supported member development through team building exercises and service-learning reflections to help solidify skills gained from service projects

• Performed a variety of administrative duties, such as creating documents and scheduling meetings • Communicated with constituents about their legislative concerns, opinions, and suggestions • Participated in Service Corp, a 3-month program designed to increase quality of life for vulnerable communities• Volunteered at community outreach and volunteer initiatives on behalf of the senator’s office

• Helped victims of domestic abuse file restraining orders at the Chatsworth Courthouse• Provided legal information and guided litigants through a variety of court processes• Helped litigants fill out their legal paperwork and record accounts of abuse • Kept a professional and empathetic demeanor throughout sensitive conversations

• Accurately and efficiently handled customer check-outs and transactions• Received and processed payments and refunds by cash, check, credit card, and Apple Pay• Coordinated with colleagues to ensure quality service and customer satisfaction

• Worked in the Self-Help Legal Access Center on a variety of legal issues• Provided assistance with family law, housing law, and other civil matters• Assisted litigants by providing one-on-one assistance with legal documents • Supported attorneys in reviewing legal documents and files

• Greeted guests, took drink and food orders, and assisted customers as needed• Assisted with food preparation, overall store appearance, and customer service• Operated cash register, counted out drawer, and documented nightly totals