Elizabeth H. Email & Phone Number

Honolulu, Hawaii

As a Communications Assistant, I provide direct administrative support to the Vice President of Customer Services and support managerial staff in all sections. These sections include Customer Communications, Bus Pass Office, HOLO Call Center, Customer Service, Bus Information, and Counting Room. I compose and review correspondence, reports, notices, bulletins, minutes, and other written memoranda. Furthermore, I manage and monitor the social media accounts for Oahu Transit Services.

Ontario, California

As a Customer Logistics Associate, I am responsible for scheduling, planning, and tracking customer delivery appointments. I am also the point of contact for shipping facilities (including Supervisors and DC managers) and core carriers. I troubleshoot system issues that impact orders that need to ship. Programs used daily include WMS (OTM/EBS), Excel, Word, and Outlook. Additionally, I collaborate with cross functional supply chain teams to resolve issues and provide logistics related solutions.

Working as a Guest Research Specialist, I am responsible for conducting high-volume marketing field research in Disneyland, Disney California Adventure, and Downtown Disney. This job requires working in fast-paced environments with hourly quotas while providing high quality guest service. The field research collected varies from basic demographic questions, to guest satisfaction, as well as special ad-hoc studies.

As an Admissions Ambassador, I am a representative of Whittier College to prospective students, families, and high school counselors. I conduct campus tours and assist in college fairs and day visits. I perform administrative duties such as filing folders, inputting information, sending out mail, and handling the front desk. Additionally, I am also head of our visit program's online surveys. This duty consists of creating survey questionnaires, checking new submissions daily, and gathering information about visits and events for future improvements.