Lizzy Casey Email & Phone Number

Birmingham, United Kingdom

Studley

First line response to customer calls and e-mails and first level customer complaint management.Managing customer’s expectations and their orders, diplomatically resolving order related problems such as applying incentives or advising on alternative/ additional items. Solution management - Involved in the development and implementation of customer retention strategies by using analytical skills identify recurring problems. Collated information databases to track lost orders and display information such a profits lost, for management to determine where improvements could be made.Confident to make decisions independently as well as the ability to work effectively with others. General managerial duties - Involved in the interview process of new members of staff and their training.

Birmingham, United Kingdom

Employed on an ad-hoc basis via an external agency. Assisting visitors with general enquiries about the museum and more specifically the gallery I was stewarding. Pre- knowledge about the exhibits was essential.

Accounting Technology/Technician And Bookkeeping

Accounting Technology/Technician And Bookkeeping

Master’S Degree, Heritage Management, Merit

Critical business management skills including- Business management principles Understanding financial/accounting information Understanding.

Ba Hons, Archaeology & Ancient History

Activities and Societies: Peer mentoring Student representative