Primelink Solutions is a provider of proprietary scheduling, payroll, & billing software for staffing agengcies, as well as patient management software for home health agencies.Software Support - Provide software support for clients doing daily scheduling, weekly payroll & billing, balancing, quarterly 941’s, & year-end W-2sQuality Assurance - UAT - Test, debug, & modify software releasesDocument Writing - Write all manuals & user documentation for the company's softwareTraining - Train clients via teleconferencing and Web-Based Training (WBT)Develop reports for specific client requests (Excel, Crystal Reports)Upgraded & maintain knowledge database using MS AccessEnter client call into a CRM database

Communications Software - a provider of proprietary inventory & billing software for the Communications Industry.Software Support - Handled software support calls which require either immediate solutions or research.Quality Assurance Supervisor - UAT - managed quality assurance team responsible for testing & debugging software releases.Client Rep - solely responsible for international clients - handling all their software support & software development needs.Transition Team - Data Conversion