Elizabeth Hoffman Email & Phone Number

Amherst, New York, United States

Enhanced customer satisfaction by providing timely and accurate service recommendations.Streamlined appointment scheduling for improved efficiency and increased daily appointments.Reduced wait times with efficient coordination of service tasks among technicians.Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.

Western, New York, United States

Led as a security professional for 2.8 years before being promoted in October 2020.Organized team schedules to provide adequate security coverage for building needs.Oversaw staff timekeeping entries and reports through the WinTeam payroll management programdesigned for Allied Universal.Payroll and scheduling.Trained new guards in proper policies and procedures to enhance the safety of the client.Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with Law EnforcementStreamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clientsHelped maintain office security by monitoring visitor access and issuing badges as needed

Buffalo/Niagara, New York Area

Coordinated efficient and timely replenishment of sales floor merchandise.Improved operational efficiencies while controlling customers’ requests, store inventory, transactions, new purchase orders, and pricing needs.Controlled loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.Maintained a clean and organized store environment, enhancing the overall shopping experience for customers

Niagara Falls, New York

Restocked, arranged, and organized merchandise in front lanes to drive product sales.Provided customers with assistance in completing purchases, locating items, and joining rewardprograms to promote loyalty, satisfaction, and sales numbers.Processed POS transactions, including checks, cash, and credit purchases.Trained new cashiers on the appropriate policies and procedures for completing sales.Trained new cashiers on what to look for with potential shoplifters to decrease loss prevention.

Niagara Falls, New York

Greeted and served customers with a smileWorked well in a fast-paced, high-pressure environmentTook cash and credit card paymentsRestocked supplies in coffee stationsPrepared food and stocked the sandwich stationTook and made orders for the drive-thru and front counterWashed plates, cups, and coffee pots in the designated washing machine

Bachelor'S Degree, Psychology, 3.867

Bachelor'S In Business Administration, Entrepreneurship/Entrepreneurial Studies, 3.389

Activities and Societies: Academic Projects Worked on a team to provide 99 Walks with assistance in the business expansion. • Conducted.

High School Diploma, General Studies

Activities and Societies: Traditions Club