Elizabeth I. Powell Email and Phone Number
Elizabeth I. Powell work email
- Valid
- Valid
Elizabeth I. Powell personal email
Elizabeth I. Powell phone numbers
Six Sigma Certified Continuous Improvement Professional with deep expertise in both Program Management and Business Analytics. Highly regarded for ability to identify and resolve complex business issues impacting the consumer experience. Collaborate with global cross-functional teams including IT, eCommerce, and Operations to tackle new challenges and deliver optimum results. Known for creative problem solving, attention to detail, a positive attitude and the highest integrity. - Six Sigma Black Belt Certified- Call Center Strategic Planning and Operations- Financial Controls- System Business Operations: Oracle, RNT, Cybersource, CRM , SAP- Employee Management / Development - Outsourcing (On-shore / Off-shore)- Process Improvement - Vendor Management - Project Management
Sysmex America, Inc.
View- Website:
- sysmex.com
- Employees:
- 1339
-
Asst. Director Business Systems And Support At Sysmex America, Inc.Sysmex America, Inc.Hoffman Estates, Il, Us
-
Asst. Director Business Systems & Support At Sysmex America, Inc.Sysmex America, Inc. Sep 2021 - PresentLincolnshire, Il, Us
-
Sr. Manager Customer OperationsSysmex America, Inc. May 2018 - PresentLincolnshire, Il, Us
-
Sr. Business Analyst - Contracts And Customer SerivceSysmex America, Inc. Dec 2015 - Sep 2021Lincolnshire, Il, Us
-
Manager Customer Service & Contract Compliance At Sysmex America, Inc.Sysmex America, Inc. Nov 2016 - May 2018Lincolnshire, Il, Us
-
Global Ecommerce Customer Service Process ManagerMotorola Jun 2014 - Oct 2015Chicago, Illinois, UsResponsible for launching the eCommerce consumer support experience in all phases of the purchase life cycle Pre-Sale, Order to Delivery, and Post-Sale Support, working with the Global eCommerce team and regional support operations for India, China, Mexico, UK, France, Germany, Brazil, and the US.• Launched support programs for eCommerce in Mexico, UK, France, Germany, and China to include new eCommerce business models and payment methodologies• Defined requirements, documentation and process flows for consumer experience with support services and reverse logistics• Reduced annual support costs of English Chat in Europe by $400K by migrating operations from UK to India while maintaining customer satisfaction scores equal to the UK -
Customer Service Outsouce Vendor Operations Manager - N. AmericaMotorola, Mobile Devices 2010 - 2014Chicago, Illinois, UsManaged outsource vendor to ensure key performance metrics were consistently met or exceeded at off-shore and on-shore call centers involving 300-400 call center agents. Ensured delivery of a premier experience for customers requiring support of Motorola-manufactured cell phones, tablets, and accessories.• Reduced Cost per Contact by 16% and improved support by consolidating 5 outsourced vendors, 7 centers and 2 lines of business into a cohesive organization of 1 vendor and 3 centers • Developed and implemented unique support strategy that increased customer satisfaction scores by 20% while decreasing call handle time by 15% within a 1-year period• Identified order issue and drove resolution to recuperate over 2 Million in revenue
-
Sr. Manager Customer Satisfaction And Program ImprovementMotorola, Mobile Devices 2004 - 2010Chicago, Illinois, UsManaged teams focused on resolving escalated consumer issues to drive customer satisfaction and loyalty. Implemented the strategic actions defined for successfully leveraging the Voice of the Consumer. • Managed Corporate Consumer Advocacy Office, Order Admin, and Fraud teams handling consumer escalations to senior leadership and internal from the call center (17+ Agents)• Developed and tested system process improvements in ERP / CRM / eCommerce (Siebel, Oracle 11i, iFocus, Oracle R12, RNT, MOL, Cybersouce, Demandware)• Implementation of ISO 9001 Documentation to enable successful certification
-
Manager, Global Customer Satisfaction And Project ManagementMotorola, Mobile Devices 2002 - 2004Chicago, Illinois, UsAnalyzed drivers of satisfaction and dissatisfaction and identified improvement projects to drive change for continuous improvement.• Completed Six Sigma Black Belt Certification saving over $50K in warranty claims • Led team to evaluate and then decrease consumer repair cycle time in US as a “Deep Dive” on the top escalation driver. Reduced the maximum cycle time at repair vendor from 100 days to 7 days with sustaining controls implemented• Redefined and deployed Global Project Management Office for the customer support operation
-
Project Management / Call Center Operations / StrategyMotorola 1990 - 2002Performed a variety of Project Management, Call Center Operations, Consumer Behavior Analyst, and Strategic roles including acting as the “Paging” representative to Motorola Corporate team setting the strategic direction for Motorola Direct to Consumer activities.
Elizabeth I. Powell Skills
Elizabeth I. Powell Education Details
-
Middlebury Institute Of International Studies At MontereyInternational Marketing -
Ripon CollegeFrench
Frequently Asked Questions about Elizabeth I. Powell
What company does Elizabeth I. Powell work for?
Elizabeth I. Powell works for Sysmex America, Inc.
What is Elizabeth I. Powell's role at the current company?
Elizabeth I. Powell's current role is Asst. Director Business Systems and Support at Sysmex America, Inc..
What is Elizabeth I. Powell's email address?
Elizabeth I. Powell's email address is el****@****ola.com
What is Elizabeth I. Powell's direct phone number?
Elizabeth I. Powell's direct phone number is +122454*****
What schools did Elizabeth I. Powell attend?
Elizabeth I. Powell attended Middlebury Institute Of International Studies At Monterey, Ripon College.
What are some of Elizabeth I. Powell's interests?
Elizabeth I. Powell has interest in Science And Technology, Environment, Education, Children.
What skills is Elizabeth I. Powell known for?
Elizabeth I. Powell has skills like Vendor Management, Cross Functional Team Leadership, Telecommunications, Customer Experience, Process Improvement, Call Centers, Wireless, Program Management, Customer Satisfaction, Product Management, Outsourcing, Call Center.
Who are Elizabeth I. Powell's colleagues?
Elizabeth I. Powell's colleagues are Neetha Philip, Sara Smith, Arnulfo Arias Cantú, Michael Doctor, Alan Fijalkowski, Lissette Nava, Joseph Wawrzyniak Mls,sh(Ascp).
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial