As Program Manager, I collaborate with colleagues to identify and implement best practices for efficient data management and sharing. This includes developing a detailed project plan defining objectives, tasks, timelines, and resources. I also assist in coordinating conferences, events, and meetings with Pitt Business project stakeholders to increase engagement and awareness of resources.

In this position, I established relationships with corporations, governments, NGOs, and academia to coordinate programs and organized events that provided students with valuable networking opportunities and career growth. Additionally, I managed historical data and maintained current graduate internship and employment data in compliance with CSEA standards for annual reporting. This included cataloging the processes and procedures for collecting and uploading the data.

As an Program Administrator, I provided comprehensive administrative support to the Director and five faculty members. My responsibilities included hiring and managing federal work-study students and processing payroll for 43 adjunct professors as needed. I regularly collaborated with University Admissions, Registrar, Marketing, Finance, and Dean's offices to manage student records for 92 students, graduation paperwork for 52 seniors, and accurately adjuste class schedules each semester. Additionally, I marketed the program at college fairs, edited the program's webpage, and initiated an email campaign to EMT schools.

I had the privilege of providing a structured educational environment from preschool - high school graduation. This experience enhanced my skills in educational planning that met individual learning goals while adhering to state standards. I utilized my event planning and time management abilities across multiple subjects and activities to ensure a comprehensive and diverse education. Additionally, I coordinated with other homeschooling families and educational groups for collaborative learning opportunities.

In my role, I furnished administrative support to the Regional Office Representative, ensuring the efficiency of operations serving over 2,700 students. I created and updated weekly reports for the Supervisor of Regional Offices and the Regional Representative contributing to informed decision-making. Additionally, I researched, promoted, and scheduled both online and face-to-face student activities, as well as staff on-site meetings, on a daily basis.

I provided administrative support to the Pastor and Deacons, performing general office duties that included producing weekly bulletins, marketing materials, updating the website, processing building use requests, background checks for staff and volunteers, managing the calendar.

I provided comprehensive support to the Vice-President of Customer Service by proactively anticipating his needs. I ensured accuracy and promptness in correspondence, managed travel arrangements, maintained the executive calendar, processed expenses, and prepared PowerPoint presentations. I collaborated with the President's Secretary, the Decision Support Team, and the Capital Planning department to gather data for Executive team. Daily interactions with external and internal stakeholders were handled courteously and efficiently, prioritizing urgency, and forwarding escalation calls to the Customer Care Department for appropriate follow-up.