• Created business plan, leading to successful establishment and growth of the business.• Managed construction projects, working with contractors and subcontractors to ensure timely completion.• Oversaw vendor relationships, ensuring quality products and services within budget.• Led HR functions, including recruiting, onboarding, and development of employees.• Worked closely with franchisor to keep brand standards and support franchisees.• Implemented strategies for business growth, resulting in increased revenue and profitability.• Managed day-to-day operations, including staff management and customer service.

Demonstrate technical expertise to interpret reports, analyze data and recommend solutionsComfortable with various forms of statistical analysisBuild solid business cases that justify & drive business decisionsRoutinely make decisions for best course of action and drive process solutionsUnderstand financial reviews and able to correlate profit/loss impact to process improvementsRecognize patterns and connections in information from different sources and evaluate their business implicationsDemonstrate the ability to understand the VOC (voice of the customer) and recognize recurring themes in callsCommunicate clearly with peers, supervisors and managers on recommendations, improvements and initiatives (verbally and though presentations that summarize key findings) Driving talent development and fostering team strength by creating and delivering leadership programs, mentorship training, and one-on-one coaching to drive talent development and foster team strength. Leading by example to reinforce the organizational culture and inspire growth.

Serving as the home lending specialist for several assigned Chase bank branchesCoaching and mentoring branch teams in partnership with a field Lending Development Officer on home lending products and servicesProactively converting customer leads from Chase branches to mortgage applicationsKeeping branch partners updated on lead and application status via Home Lending Client Central and other methodsConsultative selling of mortgages and home equity lines of credit in a telephone environmentRecommending optimum product / rate program combinations to branch customersSpecialize in Fixed-Rate MortgagesAdjustable-Rate MortgagesHome Equity Lines of CreditLow down payment options Government (FHA and VA) MortgagesCondominium and Co-Op LendingFirst-Time Home Buyer programsJumbo LoansEnsuring compliance with applicable statues and proceduresMeet required sales performance for pre-established funded loan volume goal

Specialize in Fixed-Rate MortgagesAdjustable-Rate MortgagesHome Equity Lines of CreditLow down payment options Government (FHA and VA) MortgagesCondominium and Co-Op LendingFirst-Time Home Buyer programsJumbo Loans

• Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.• Present purchase offers to sellers for consideration.• Compare a property with similar properties that have recently sold to determine its competitive market price. • Advise clients on market conditions, prices, mortgages, legal requirements and related matters.• Promote sales of properties through advertisements, open houses, and participation in multiple listing services.• Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.• Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.• Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.• Interview clients to determine what kinds of properties they are seeking.• Coordinate property closings, overseeing signing of documents and disbursement of funds.• Coordinate appointments to show homes to prospective buyers.

Deposit Account Recovery & Claims Inventory ManagementManaged a unit of 15-30 exempt back office inventory analysts and non-exempt Hispanic & English collection phone analysts responsible for initiating, analyzing, & deciding customer claims to prevent losses to the customer and to Chase Compiled and analyzed statistical data relative to collectors & portfolio performance, monitored live calls & provided regular feedback /coaching to staffTrained & developed new staff members, conducted performance reviews, staff meetings, individual coaching opportunities, & performance reviewsMade recommendations on hiring, corrective action, terminations, salary action, & promotionsIn charge of all policy & procedure updates & responsible for all hiring training for my line of businessReceived a 94% overall score on the employee satisfaction survey, the highest in the department amongst my peer group & above the upper management overall scoreAssistant Case Manager - Homeownership Preservation Identified & defined customer issues & developed successful solutions for the customer by working with internal partners across prime, subprime, & home equity servicing unitsAssisted Homeownership Preservation in development & delivery of Foreclosure Prevention Training to non-profit counseling agenciesTeam Lead - Prime Delinquent Responsible for distributing work assignments & identifying, logging, & forwarding payments for various default departments to processMonitored other default areas for compliance to ensure checks were posted within investor guidelines Senior Research Specialist Provided direct support to the Bankruptcy, Foreclosure, & Homeowner's Assistance departments, resolving complex issues & disputes related to all areas of mortgage servicing, and working with the legal department and attorneys on complex casesHandled non-routine functions within Default Research such as CAIVRS reporting, California Civil Code Section 2924e responses, & VA refunding research