Elizabeth M. Email & Phone Number

United States

West Haven, Ct, Us

West Haven, Ct, Us

Henry C. Lee College of Criminal Justice and Forensic Sciences

Boston, Massachusetts, Us

Waltham, Ma, Us

- Managed internal ticketing queue and questions with the team as it relates to accounts, territories, and system assistance. - Promoted data cleanliness and accuracy by detecting and resolving duplicates and performing data adjustments as needed.- Contributed suggestions for ways to improve operational measurements to identify business process and system inefficiencies and provide recommendations and solutions to business challenges.- Documented the sales operations process, formulated a working training document used to on-board new hires.- Team Lead for Community Engagement & Celebration Committee across Sales Ops and Enablement.

Waltham, Ma, Us

- Collaborated with Senior Sales Operations Business Analyst and Director of EDE Technical Support to test system enhancements prior to the ticketing system upgrade to FreshService.- Served as a point of contact to field and answer divisional questions for system upgrade; provided documentation and FAQ guides for users to reference within Sales Operations to utilize while becoming familiar with navigating the new ticketing system. - Assisted the Sales Ops Manager - Sales Technology and User Adoption with security testing for conversation intelligence platform, Gong that works to support integrations with SFDC and Outlook; records calls that our teams are making for coaching purposes.- Created documentation for Salesforce Sr. Business Analyst with a summary of results found from security testing fields that were not visible within the staging environment for the end user.

Farmington, Ct, Us

- Improved Faculty Consulting Reconciliation Compliance with the State of CT by creating learning materials for faculty to reference when submitting reconciliation requests.- Collaborated with UConn Storrs IT Team to improve the user experience of OFCAS-4 for all approvers, including department heads, chairs, and deans, and had fewer sanctions administered to Faculty at UConn Health campus than in previous years.- Worked with IT department to monitor and suggest improvements to the consulting website as needed. - In collaboration with the Director of Health Affairs Policy Planning, actively participated in policy/procedure review & interpretation, and with the annual audits. - Improved compliance with the state by offering to provide one-on-one help in addition to the annual and ad hoc training.- Streamlined all onboarding processes for new faculty hires to be set up in the Faculty Consulting System by cultivating relationships with HR & Payroll departments and tracking the date on new faculty appointment letters. - Increased state compliance of all UConn Health faculty resulting in dramatically fewer sanctions, specifically new hire faculty who were able to report on their reconciliations that they had their consulting requests approved before the start date.

Farmington, Ct, Us

- Planned and executed major events for the Biomedical Science Ph.D. program including the two biggest recruitment weekends, new student orientation, graduate student research days, and all communications following up from the events.- Designed and implemented new admissions by creating the first online application for Undergraduate Summer Internship Program in Biological and Biomedical Sciences using CRM Slate and instructions for faculty on the admissions committee to reference when submitting Reader Review Forms to record their ratings for each applicant.- Collaborated with the Associate Dean and Program Directors of The Graduate School to propose initiatives that allow for a stronger URM student population in the Biomedical Science Ph.D. program. - Gathered and analyzed data from undergraduates applying to the Undergraduate Summer Research Internship Program in Biological and Biomedical Sciences that was used in applying for grant funding. --Created user profiles for each student in Slate and tracked students throughout the process from application to admission to matriculation, beginning in Undergraduate Internship Program and continuing through the Biomedical Science Ph.D. program, and showed how the data compared to years when applicants did not have access to an online application. - Reported on the number of underrepresented minority applicants each cycle, composed Slate queries, and compared data to show how the internship program serves as a vital pipeline to the Biomedical Sciences Ph.D. program.- Formulated an updated budget to improve internships by proposing a housing contract with local state universities.

Middletown, Ct, Us

- Independently managed all aspects of the admissions process and communications for Graduate Liberal Studies, Community Scholars, Winter Session/Summer Session, and PreCollege program.- Contributed as a full voting member on Admissions Committee and issued decisions, prepared application materials for review, and scheduled application review sessions.- Served as the primary liaison and public interface to prospective students, school officials, parents, and alumni. Organized and hosted information sessions and recruiting events on campus as well as prospective students at regional fairs, events, campuses, and corporate offices in the New England region.- Created more efficient processes and policies for information management for admissions. Composed documentation for admissions and enrollment management.- Researched and proposed strategic initiatives for increasing program exposure to new and current target markets for prospective students. Created “On-the-Road” Information Sessions for CT educators; brought the traditional Graduate Liberal Studies open house to their current schools, rather than requiring them to travel to the Wesleyan campus.- Implemented and managed new systems for the prospective student database. Managed all applications and communications for all programs in the CRM program as well as paper forms as needed; interfaced with applicants to troubleshoot application issues.Undergraduate Office of Admission - Administrative Assistant- Cut student file upload time in half by creating a new efficient process of batch uploading information into Slate CRM database.- Processed, evaluated, and rendered approval or disapproval of mid-year transcripts; notify Deans of top applicants that have maintained strong academic records that meet the qualifying criteria for early admission.- Collaborated with Deans and administrative staff to ensure all applications are complete and to obtain any necessary materials or information.