Deliver 4-Star Hotel concierge services in the corporate settingFields requests from over 20,000 employees internationallyAssist Concierge Manager with projects as requested, marketing, promotional material, client outreach planningResponsible for creating monthly progress reports, evaluations, and Genentech newslettersRepresent the Leverage brand at Genentech expos, benefits fairs and new hire orientation sessionsRitz-Carlton Leadership center trainedBook flights, hotels, transport, tours, meeting spaces, on demand requests Average 300 client cases a month

As the Head Concierge, I am first point of contact and the face of the premium site and ensure that the values of the site and of building management are reflected in my work.First Contact provides managed, bespoke executive hospitality services to facility management companies, premium office assets, and corporations. “Leaders in Service providing Service to Leaders” is our key differentiating idea of brand value. It is the specific idea positioned to create value for our clients, who are leaders in business.First Contact is about anticipation. The art of anticipation strengthens our service with an edge that offers our clients the defining edge to compete successfully.Concierge Services: As the face of the premium assets, perform front of house duties including meeting & welcoming visitors and collaborating with internal departments.Relationship Management: Manage and build rapport between internal & external stakeholders, by building trust through attentive service and open communication.Collaborating and Communicating with Building Management: As the eyes and ears of the building through regular management meetings and day to day communication, we act as the liaison between clients,the tenants, and building management. This also includes assisting with two way communication with clarifying and supporting building management's decisions and building developments as well as relaying feedback from the residents to management.Event Organization: Researching, planning and successfully executing building events, engagement programs and innovations to further create and grow tangible and intangible value to the site.Supervision and reinforcement of the day to day operation of Concierge services, ensuring the high standard of First Contact is enacted in every interaction with any of the FC staff members on site.Observe, mentor and help grow my team and its members to achieve success in their roles, and guide them to achieve their future goals.

Specializing in Managed Executive Hospitality solutions to large corporations at premium office sites, First Contact is a national company and in Sydney we pride ourselves in representing our clients in premium buildings all over Sydney. including Darling Park, Aurora Place, HSBC Building, Liberty Place, 201 Elizabeth, and the corporate headquarters of ANZ in Sydney. We act as the "face of the company" and welcome all Tenants, clients and guests who enter our sites with the highest level of hospitality.First point of contact for all Tenants, Owners, Clients, Visitors and Contractors, and provide Concierge services. Ensure cultural and diversity issues are considered at all times when interacting with any client, owner, tenant, visitor, or contractorUp to date knowledge of all of the buildings (10 premium buildings)Pre-register Clients/Guests into visitor management system.Assist the Chief Concierge and the Front Office Manager in administrative duties.Liaise with Executive Reception regarding VIP clients.Assist with conducting site tours of the buildings Maintain a quality relationship with companies used by First Contact's clientsRespond to all inquiries in an efficient and effective manner.   Welcome Clients and escort them to their to meeting rooms.

Developed curriculum for and teach English Conversation, English Composition, Academic Writing, Cultural Understanding, Debate and Critical Thinking, and Interview Coaching and Presentation SkillsMaintained an interactive website to allow students to have continuous access to materials, grades, and discussion forums.Coordinated and taught Winter and Summer intensive courses.Consistently received outstanding evaluations from students every semester.Developed innovative teaching tools to reinforce target language and key expressions.Created engaging, practical and effective activities to activate learned language concepts and allow students to practice spoken language construction in large groups and pairs.

Tesol Certified in Thailand before beginning my teaching.Used international experience to engage students with lesson plans based on geography, international current events, music and culture.Collaborated with Korean staff to produce exams,texts, school shows, festivals, sports competitions, and prepare for a tv broadcasted Korean Quiz show.Created and oversaw winter and summer intensive English camps for upcoming high school students.Developed and taught a night class for gifted students, and for the teaching staff to improve their conversational English skills.

Summer Internship in the Research Center:focused on Market Strategy, Pricing, Streamlining, Service Portfolios,and Key Account Management; as well as managing Customer Satisfaction Customer Loyalty through phone interviews.

8 month Internship with University approved Business Courses taken through Disney University.Handled multifaceted responsibilities encompassing customer service, inventory control, and invoicing.Gained an ability to handle multiple tasks with outstanding organizational skills.Attended business seminars on global marketing,Disney leadership development, and human resources. Responsible for care and maintenance of over 100 costumes and dressing multiple performersPrioritized and delegated tasks, provided team motivation, and created a positive work environment.

High School after-school and University Summer JobIn charge of all front of house duties, including cash register, customer service, and safety training.Trained all new employees, about 200 a year.Resolved customer grievances.Worked effectively and efficiently in a fast paced environment.