Head Concierge- 201 Elizabeth St
Sydney, Australia
As the Head Concierge, I am first point of contact and the face of the premium site and ensure that the values of the site and of building management are reflected in my work.First Contact provides managed, bespoke executive hospitality services to facility management companies, premium office assets, and corporations. “Leaders in Service providing Service to Leaders” is our key differentiating idea of brand value. It is the specific idea positioned to create value for our clients, who are leaders in business.First Contact is about anticipation. The art of anticipation strengthens our service with an edge that offers our clients the defining edge to compete successfully.Concierge Services: As the face of the premium assets, perform front of house duties including meeting & welcoming visitors and collaborating with internal departments.Relationship Management: Manage and build rapport between internal & external stakeholders, by building trust through attentive service and open communication.Collaborating and Communicating with Building Management: As the eyes and ears of the building through regular management meetings and day to day communication, we act as the liaison between clients,the tenants, and building management. This also includes assisting with two way communication with clarifying and supporting building management's decisions and building developments as well as relaying feedback from the residents to management.Event Organization: Researching, planning and successfully executing building events, engagement programs and innovations to further create and grow tangible and intangible value to the site.Supervision and reinforcement of the day to day operation of Concierge services, ensuring the high standard of First Contact is enacted in every interaction with any of the FC staff members on site.Observe, mentor and help grow my team and its members to achieve success in their roles, and guide them to achieve their future goals.
