Elizabeth Edon Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana, United States

• Leading transformation of the Associate Relations (AR) team by refining ServiceNow system intake and data outputs, analyzing procedural workflows, improving team communication, and implementing AI. • Develops and implements AR processes, documentation, and strategies that foster a positive workplace.• Conducts quality audits and generates performance reports with insightful feedback to AR Managers for improved coaching and team management.• Analyzes and monitors qualitative and quantitative AR department data/key metrics to identify trends, risks, and opportunities for improvement in associate behavior and engagement.• Manages complex and sensitive AR investigations, such as CEO escalations, associate conflicts, employment concerns, and disciplinary actions.

• Lead the Talent Acquisition Operations team responsible for all external new hire activities from verbal offer acceptance to hire including offer letter preparation, background check adjudication, onboarding activities management, and I-9 completion for professional positions. Supported 12,000 new hires annually. • Migrated TA Operations to our Carelon Global Solutions (CGS) team in the Philippines in Q3 2024. Developed project plan including notification timing, onshore and offshore organizational design, detailed training plan, performance agreements, and cutover strategy to ensure a seamless new hire experience. • Supported migration to Workday and ServiceNow in June 2022 including requirements gathering, testing, process documentation, training, and change management. Welcomed 14 additional headcount along with incorporation of interview scheduling operations. Mitigated post-implementation issues. Reimagined our team’s structure and operating model. • Implemented HireRight’s Managed Adjudication product to reduce the number of background checks requiring manual review and created custom metrics to increase accuracy of background check reporting. • Implemented team quality and timeliness auditing and individual KPIs. Created TA Support Dashboard to demonstrate team and individual volume, support proactive resource planning, and report out on quality and service standards. • Managed I-9 Form reverification of 18,000 associates who completed the form virtually during the pandemic given USCIS temporary guidance. Created Self-Select Verifier process and introduced automation to achieve process stability and ensure compliance for return to office. Subsequently rolled out the process for all new hires’ I-9 Form Section 2 completion. • Cultivated a culture of inclusion and trust for a team of up to 30 with agile leadership, clear communication, and motivating metrics.

Indianapolis, Indiana Area

• Evaluate departmental processes and make recommendations to enhance efficiency and effectiveness.• Conduct interviews and lead focus groups with subject matter experts and management to collect feedback, document current workflows, and identify opportunities for improvement.• Utilize robotics process automation tools, specifically Automation Anywhere and UiPath, to streamline operations and eliminate tedious tasks for associates.• Lead and manage system implementation and migration. Monitor post-implementation.• Gather system requirements and participate in system testing. • Compile data for the departmental scorecard and generate monthly reports.

Indianapolis, Indiana Area

• Managed full-cycle recruitment process including posting, sourcing, screening, evaluating, and selecting talent.• Conducted intake calls with Hiring Managers to develop recruitment strategies and set posting expectations. • Designed prescreening questions and weighted response options based on the position’s minimum qualifications. • Created, extended, and processed offers. Liaison between Hiring Managers and candidates for salary negotiations. • Served as an immigration subject matter expert for foreign nationals, executive staff, and Human Resources. • Oversaw and coordinated Talent Acquisition immigration cases, handling an average of 50 cases at a time. • Proposed and led immigration data project to analyze case timelines and improve overall process. • Updated immigration SOPs to reflect USCIS policy and Anthem process changes.

Indianapolis, Indiana Area

• Partner with Talent Acquisition Specialists and Hiring Managers to engage new hires and ensure all pre-employment processes are cleared and completed prior to their starting the new role.• Central point of communication for over 100 candidates at one time from C-Suite level to field operations. • Prepare offer letters for exempt and non-exempt positions in Canada and the United States. • Collect background check releases. Request and analyze criminal background checks. • Train Talent Acquisition colleagues and Hiring Managers on onboarding and background check systems.• Verify completeness of team member new hire paperwork, including auditing of I-9 Form documentation.• Conduct New Hire Orientation to ensure positive team member experience. • Coordinate complex interview schedules with upper-level management. • Elected as the Subject Matter Expert for an onboarding process improvement project. • Initiated and facilitated discussion on how to streamline and improve Canadian hiring process. • Selected to recruit for 2017 Internship program.

West Chester, Oh

• Partnered with Talent Acquisition Manager to source and screen applicants. • Reviewed resumes, scheduled phone and on-site interviews, and conducted pre-screening phone interviews for salary jobs across national branches.• Produced the first corporate culture video recruitment series. Full list of video projects: https://goo.gl/lncVvt• Scheduled and coordinated college career fairs targeting the nation’s top civil engineering programs.• Assessed data to create analytic reports on sourcing, talent supply and demand, and labor market data.• Utilized LinkedIn Recruiter and Boolean search techniques to source passive candidates.• Managed the employee referral program utilizing ZALP referral program. • Developed employment branding recruitment materials. • Posted to various social media recruitment platforms. • Coordinated “Cincinnati Best Places to Work” survey. • Posted salary job openings to applicant tracking system.

Masters Of Arts, Industrial And Organizational Psychology, Cumulative Gpa: 4.0/4.0

Activities and Societies: Member of Diversity Advisory Committee, Member of XPAGS Social and Recruitment CommitteeSelected for 2015.

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Phi Eta Sigma and Alpha Lambda Delta Honor Society, Peer Tutor for Microsoft Access and Excel, Member.

Education record