Elizabeth Kenney Email and Phone Number

Senior Advisor delivering Sales training as part of our Global Learning & Development division within Dell Technologies. My customers are our SELLERS, the heartbeat of our business partnering with our CUSTOMERS who are, and always have been, our #1 Priority! We enable transformation for our people.

Manage and develop the relationship accounts with HiEd, SLG & K12 Preferred Public Accounts ($25M annual spend)•Consistently maintain customer accounts and utilize sales tools •Quickly connect with customers and resources to facilitate needs and find solutions that will benefit all parties•Provide training and assistance to other team members within the division•Proficiently utilize all Dell systems for day to day operations and future account planning needs•Exceeded Revenue & MSP goals 6 of 8 quarters in role

Responsible for independent moderation of website content•Maintain appropriate character-per-hour and failure rates of capture of website content as per guidelines•Ability to quickly assess website review, question and answers content based on established guidelines and codes•Ability to work independently while following business guidelines and directives•Work proficiently with Office Applications, Word, Excel and Outlook

Responsible for management and development of all areas of IT sales to DOD and Intelligence community customersManaged team of 14 Inside Sales Representatives (ISR)Mentored ISRs through the entire sales cycle; actively participating in high-profile sales calls and closingsManaged individual development and career plans for direct reportsDeveloped quarterly forecasting and attainment goalsServed on the DOD Sales Task Force; identifying, developing and implementing operational and sales best practicesDOD team achieved 143% of goal in Q1; 123% of goal in Q2Achieved 100% of Sales Leadership Objectives in Q1 2006, 98% in Q2 2006

Managed and developed merchant and client relations with The Metropolitan Washington Airports Authority ("Authority") & Westfield Concession Management, Inc. Increased sales during tenure by 7% in 2003 to $25.6 million; 11% in 2004 to $28 millionResponsible for daily operations & relationships with merchants and key Authority personnelAdvised and interpreted contract & license agreements of merchants and logistical support operatorsResponded to Request For Proposals for new airport retail businessFacilitated merchant construction processes through the Authority and Arlington County

Responsible for club operations, membership retention and growth Managed Operational Budget - maintaining, reviewing and controlling revenue and expenses for all departments Developed and implemented membership programs for prospecting and retaining membersDirected all Marketing and Planning of Club EventsEstablished and built rapport with Club Members and StaffBalanced Member needs with Corporate directives for a positive outcome for both parties

Created and maintained a three-city schedule of informal public hearings for the Proposed Ergonomics Program Standard, including 700+ companies/affiliations. Developed and implemented system for coordinating task orders, staffing, organizational charts, and budgetsServed as OSHA representative with staff, other Directorates, management, and stakeholdersFacilitated executive discussions to define administrative needs of the OSHA Standards Pilot Reinvention Project

Procured and analyzed bids for products and services renderedComposed and facilitated contracts with vendors, customers and franchisersMaintained Property Management System for all Front Office & Communications needsDirected IT implementation based on property management requirements and guest needsAssisted in coordination of the Rooms Division conversion of The Sheraton City Center Hotel to The Wyndham City Center Ensured successful transition as lead property coordinator during a corporate takeoverPrepared Performance Standards, Job Descriptions, and Evaluation criteria for staff and management of 60 employees, as required by The EEO Act and Corporate mandatePrepared monthly operating budgets of $95,000Task Force Lead:1997 - Opening Task Force - The Moscow Grand Marriott, Moscow, Russia1996 - Opening Task Force - The Pittsburgh City Center Marriott, Pittsburgh, PA1998 - Closing Task Force - The Mayfair Hotel, New York City, NY