• Oversee high-volume onsite printing for the Colleges' Print Center and coordinate with staff to prepare marketing and mail piece design for optimal print results.• Manage the Contract Postal Unit in the Colleges’ Mail Center, process mail for students, staff and faculty. • Hire, train and manage staff of 4 to 5 employees.• Train new employees and cross-train all employees on multiple job functions and technologies. • Ensure overall delivery of contracted services at the client’s site.• Report quality, accuracy and productivity metrics monthly; write site reports and weekly reports to Purchasing Director.• Collaborate closely with the Director of Purchasing sharing information and following up with account activity to include providing feedback on opportunities for improved quality, efficiencies and cost reduction. • Maintain inventory and standard operation procedure documents.• Coordinate delivery of supplies and service to 100+ devices on campus.• Manage continuous improvement of service and quality control resulting in two contact renewals. • Create and maintain knowledge base and digital signage for the facilities management division.Key Accomplishments:• Earned the Sears Award for Teamwork, 2021.• Earned Leadership Award, 2018.

• Established new accounts and maintained existing customer relationships.• Clarified customer expectations and advise customers on services available.• Processed customer orders daily into the database with a high level of accuracy. • Followed each job through the manufacturing process, sent schedule updates and resolved customer issues efficiently.

• Hired, trained, supervised and performed annual reviews for 8 to 12 employees. • Established standard operating procedures, scheduled work and production goals and lowered error rate. • Collaborated with the Director of Technology to implement new software.