Elizabeth Kiyan-Thompson Email & Phone Number

Managed the design and creation of print and digital deliverables for a range of organizational needs. Worked cross-functionally to promote programs, events, and campaigns within budget and deadlines according to institutional priorities. Maintained all aspects of organization’s brand and visual identity. Coordinated content for website, maintained third-party web-based communications tools, and oversaw day-to-day content curation of social media channels. Provided quality control of media messaging for internal and external audiences.

Seattle

Worked collaboratively to design, produce, and coordinate visual content for web, e-communications, social media, advertisements, and related agency collateral. Refreshed brand identity through development of updated logos, color palettes, and graphic assets. Maintained a visually compelling and consistent look and feel across online and print materials and ensured that the agency’s commitment to equity and inclusion was reflected in all materials. Managed the design, content curation, and post creation for social media accounts. Planned and created digital campaigns in conjunction with overall agency initiatives, development and marketing campaigns, advocacy efforts, and special events. Provided content support for website, e-News, newsletters, and agency publications.

Seattle

Implemented a comprehensive process for the food drives program by identifying structural issues and building new systems to better coordinate over 600 annual drives. Provided high levels of customer service, created and shared resources, and coordinated logistics across multiple teams. Created a customer service standards guide, outlined pain points in cross-department relations, and spearheaded the process to implement sustainable strategic change focused on increasing efficiency and building capacity. Supported the Events Manager through coordination of event details, collateral creation, and representing the agency at public functions. Initiated a re-brand of event collateral for the 50th year. Provided assistance to the Communications team with website maintenance, content creation, and publications support.

Seattle, Wa

Communicated with partners regarding programs, events, and policies. Generated and edited mail, email, and other publications. Maintained and audited databases, program files, and the partner portal website. Coordinated and tracked logistics and communications for conferences, meetings, and reports. Developed templates and systems to create a streamlined, replicable process for coordinating over 200 contract renewals. Documented, tracked, and resolved issues within the partner renewal process and worked with developers to implement fixes. Coordinated focus groups in key Washington communities to amplify the voices of food bank clients by collecting stories to share with coalitions and legislators to fight hunger through policy work.

Seattle, Wa

Reconciled financial information and tracked sales. Maintained vendor, corporate, and customer relationships to ensure productivity. Monitored inventory and managed ordering. Trained new hires and supervised shifts. Created a café-specific resource guide for orientations, training, and reference. Streamlined operational systems by creating standards for setup, prep, and handling high volume orders during the busy season.

Seattle, Wa

Responded to partnership inquiries and contacted existing partners to compile program details for publication. Developed a system for tracking affiliate information, insurance payments, and event-specific details to be used in the absence of a centralized database. Provided follow-up to confirm payments and event information. Coordinated and edited event information for calendars, newsletters, and e-news.

Seattle, Wa

Designed cohesive and innovative marketing materials for development campaigns and annual programs. Created supplemental print and digital materials such as business cards, flyers, and posters. Revitalized social media accounts by reaching out to community organizations, researching cultural and engagement opportunities, and creating graphics that upheld brand standards. Re-branded materials and web presence in light of a global giving campaign.

Seattle, Wa

Managed and updated the Opportunities site. Prepared materials and conducted research for career training programs. Updated and monitored programming evaluations. Updated Raiser’s Edge with constituent information. Helped maintain the resource room. Trained new interns and program assistants. Created systems to track and analyze data for funding and research.

Seattle, Wa

Sourced materials and content to increase engagement. Provided photo editing services and designed graphics for web and email. Promoted the site through blog posts, social media, and product merchandising.

Seattle, Wa

Packaged and shipped e-commerce orders. Communicated with clients to solve order issues and answer inquiries. Processed incoming inventory, returns, and refunds in a timely and accurate manner. Created custom orders for clients by managing shipping and payment information. Liaised with FedEx to ensure the delivery of orders. Implemented an inventory tracking guide for Totokaelo’s signature style collection. Created systems to better handle client requests within 24 hours, reduce the amount of time needed to prepare responses, and maintain a high client retention rate. Successfully managed high volume sales periods by coordinating multiple staff members and interns, examining weak points in previous sale periods, and creating a new strategic plan and workflow to reduce overtime hours and deliver consistent levels of service to hundreds of clients.

Updated the collections database with PastPerfect. Assisted with accessioning, deaccessioning, and cataloguing items. Prepared the collection for storage by labeling, filing, and archiving objects and documents. Created and updated spreadsheets regarding inventory, projects, and statistical information.

Maintained the office of an independent design business. Entered product data, tracked inventory, and maintained the website. Photographed merchandise for advertising purposes.

Synthesized exhibition information to plan and organize tours for museum guests. Facilitated visitors’ discoveries about art and encouraged dialogue. Engaged with the public to provide opportunities for education and outreach.

Certificate, Nonprofit Management

Management Essentials for Nonprofits Leadership & Strategy for Nonprofits Fundraising & Communications for Nonprofits

Business Information Technology

Bachelor Of Arts (Ba), Art History, Magna Cum Laude

Activities and Societies: Seattle University Undergraduate Research Association’s Celebration of Student Research participant