Transformational leader with extensive background in the utility and telecommunications sectors. Broad experience in transforming the capabilities of internal Information Technology organizations. Deep expertise in building win/win partnerships with clients. Emphasis on fact-based management, including benchmarking, measurements, and establishing a culture of personal accountability.Specialties: Organization transformation, benchmarking, information technology strategy, developing a partnership between information technology and internal customers, organization development, accountable for results
The Reluctant Panther
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OwnerThe Reluctant PantherColleyville, Tx, Us
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Vice President, Business Process OutsourcingCapgemini Apr 2012 - May 2019Dallas/Fort Worth AreaLead team of Engagement Directors delivering outsourced finance and accounting services to clients in North America. Fulfill business objectives, meet budget commitments, ensure portfolio profitability and achieve quality delivery. Build sustained relationships with clients to enable future revenue growth. Work in global, matrix management environment leveraging offshore delivery. -
OwnerThe Reluctant Panther 2005 - 2010
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Chief Operations OfficerCapgemini Energy May 2004 - Nov 2005Dallas/Fort Worth AreaDirected all operations at $300 million outsourcing company providing back-office services to the utility industry. Transformed operations, reducing operating costs by 40 percent within 18 months while providing significant improvements in service delivery.
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Senior Vice President, Information TechnologyTxu Nov 1997 - May 2004Dallas/Fort Worth AreaTransformed information technology organizaton at this North Texas utility company. Recruited new talent, developed new skills, established a new culture and rewards system and received recognition as a strategic business partner.
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Vice PresidentAt&T Feb 1996 - Oct 1997Basking Ridge, New JerseyChief information technology executive for AT&T's Business Markets Division. Transformed the business strategy in the key area of customer care and billing by developing a new systems strategy. Transformed project prioritization, release management, quality control and cost accounting processes which led to unprecedented level of partnership with internal customers. -
Assistant Vice PresidentSprint May 1987 - Feb 1996Dallas/Fort Worth AreaGrew from entry level position as Manager of Systems Development to Officer-level leader of the Dallas billing systems organization. Partnered with business customers to develop new product rollout process which transformed Sprint's new product introduction process.
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Senior ManagerMci May 1984 - May 1987Arlington, VaMember of the team that transformed telecommunications by implementing equal access in the long distance industry. Managed mission-critical customer care systems. Heavily involved in new product development in this new industry.
Elizabeth Lavalley Education Details
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University Of North TexasApplied Technology And Performance Improvement
Frequently Asked Questions about Elizabeth Lavalley
What company does Elizabeth Lavalley work for?
Elizabeth Lavalley works for The Reluctant Panther
What is Elizabeth Lavalley's role at the current company?
Elizabeth Lavalley's current role is Owner.
What schools did Elizabeth Lavalley attend?
Elizabeth Lavalley attended University Of North Texas.
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