Elizabeth Lavender Email & Phone Number

Forest, Virginia, United States

Forest, Virginia, United States

Forest, Va

Roanoke, Virginia Area

Lead and guide quality for plant operation, drive continuous improvement of customer service through assessment, analysis and implementation of quality systems and processes.

Instrumental in driving continuous improvement of customer satisfaction, plant operations, and supplier quality development, through assessment, analysis, and implementation of best practices and solid quality systems/processes. Global Supplier quality management -Executed proactive management of all external suppliers to minimize and eliminate supplier impact whether due to product quality or delivery reasons.Assessed supplier proposals for PPAP scope to have a defect-free launch… Show more Instrumental in driving continuous improvement of customer satisfaction, plant operations, and supplier quality development, through assessment, analysis, and implementation of best practices and solid quality systems/processes. Global Supplier quality management -Executed proactive management of all external suppliers to minimize and eliminate supplier impact whether due to product quality or delivery reasons.Assessed supplier proposals for PPAP scope to have a defect-free launch securing customer approval with no customer disruptions, leftover inventory, abnormal throughput issues, or other negative consequencesAnalyzed and evaluated information and trends related to quality measures both from internal plant operations and external suppliersCoordinate/lead projects with cross-functional teams for preventive and/or corrective actions, improvement activities, or business plan goalsDirected effective communication with customers to achieve joint expectations of product quality, product additions/changes, 8-d responses where needed, and delivery.Lead and facilitated communication with suppliers, corporate resources, and plant personnel Show less

Ensured proactive management/oversight of quality management systems relative to the production areas aligned to minimize/eliminate complaints, reduce costs, maximize throughput.Increased customer satisfaction, reduced recurring customer complaints and provided foundation for plant receiving Corporate Quality Award 6 consecutive years by leading projects with cross-functional teams that developed and implemented preventive / corrective actions and improvement activities utilizing various… Show more Ensured proactive management/oversight of quality management systems relative to the production areas aligned to minimize/eliminate complaints, reduce costs, maximize throughput.Increased customer satisfaction, reduced recurring customer complaints and provided foundation for plant receiving Corporate Quality Award 6 consecutive years by leading projects with cross-functional teams that developed and implemented preventive / corrective actions and improvement activities utilizing various problem solving tools, such as 8-discipline analysis, 5-why analysis, and Ishikawa (fishbone) diagram analysis. Developed and implemented an effective quality system for new processes and applicationsLed and provided support in activities for new product developmentLed Management of Change efforts for the plant to have a defect-free launch securing customer approval with no customer disruptions, leftover inventory, abnormal throughput issues, or other negative consequencesProvided timely follow-up and conclusion of quality related issues and other tasks necessary to ensure customer satisfactionAssessed the effectiveness of quality systems through understanding and application of the ISO/TS16949 standardProvided coaching and training on quality tools and processes to plant operative associates Show less

Operation of CNC equipmentMaintenance of equipmentEnsuring quality of product being produced and shipped to the customerQuality Representative for shift

Bachelor Of Science - Bs, Business Administration-Management With A Minor In Engineering Management, Summa Cum Laude

Activities and Societies: The Honor Society of Phi Kappa Phi and Tau Sigma National Honor Society

Associate Of Arts And Sciences (Aas), Business Administration, Cum Laude

Advance Diploma

Activities and Societies: President of the Key Club