Elizabeth Lee Email & Phone Number

Orlando, Florida Area

Delivering quality customer service and information to both civilian and government employees within Seminole County, maintaining control over a high volume of inbound calls single handedly, interacting and updating a live Master Directory of departments and government officials, corresponding proficiently with management, owners, vendors and departments via email, live chat, fax, or telephone, researching and obtaining important material to administer upon request, accept, sign for and deliver packages/mail for management and tech support staff members, utilize PublicStuff software to develop and administer work order tickets to engineers and various departments in the county, and process confidential data using government supervised software.

Orlando, Florida Area

Afford an excellent level of customer service and phone etiquette, supervise and deal directly with difficult clientele as acting manager of a small property, troubleshoot, administer refunds/ discounts when necessary, make and confirm reservations, greet, register and assign rooms, verify payments, cash handling, supervise maintenance and housekeeping staff, inspect rooms, closely monitor revenue/sales, conduct audit functions using established software, deal exclusively with direct billing accounts and third party vendors, participate extensively in accounting and data entry, night auditor using WYNGUEST and Microsoft Excel to determine end of day revenue.

Fargo, North Dakota Area

Managed and oversaw operations of two different hotel properties, a resort and apartment complex in the Williston & Alexander area, initiated daily accounting and revenue balances for these institutions and their affiliated bars/restaurants using OPERA and Wynguest, PBX duties, proficiently trained new employees, created and conducted seminars introducing PMS, administered payroll, rate variance operations, directed collection of all monetary dealings within the hotels, acted as a liaisons between on-site managers/tenants/and owners, developed relationships with neighboring establishments and companies, prepared detained budgets, established rates, promotions, advertising, and schedules, executed audit and food service point of sales daily using multiple PMS software.

Orlando, Florida Area

Offered a superb level of customer service and phone etiquette, dealt directly with undesirable clientele as acting manager, troubleshooting, administer refunds/ discounts when necessary, trained new employees for two properties using different PMS, created advertisement and promotions for each property, handled reservations, registered and assigned rooms, verified payments, handled cash, supervised maintenance and housekeeping staff, inspected rooms, closely monitored revenue/sales for three properties, administered night audit functions using ROOMMASTER, WYNGUEST, and NIGHTVISION, dealt exclusively with direct billing accounts and third party vendors.

Orlando, Florida Area

Cultivated empathetic customer care to those in difficult situations such as homelessness, unemployment, ect, determined meaningful relationships with sponsors and neighboring corporations willing to work with the needy, prepared correspondences to be administered to members of the board as well as the community, trained interns, supervised all promotions and advertising, demonstrated proper telephone etiquette, conducted research, compiled data, created presentations, attended meetings and recorded minutes, filing, documented and maintained confidential information, processed travel arrangements for office staff members, exclusively handled the CEO’s calendar, and met with potential clientele to assess eligibility for different resources.

Orlando, Florida Area

Administered compassionate customer care to those with disabilities and difficulty in college level English, transcribed notes and assignments for students with low vision or hearing capabilities, prepared correspondences to be administered to members of staff and students, demonstrated proper telephone etiquette, conducted research, compiled data, created presentations, attended meetings and recorded minutes, filing, documented and maintained confidential information, processed travel arrangements for office staff members, exclusively handled the Executive Director’s calendar, met with students to access their needs in the absence of coordinating staff

Associate’S Degree, General Studies, 3.0

Certification, Office Management And Supervision, 4.0

Completed Certification in 2 months. Graduated to Honors program. Studied Transportation Communication Studies(Graduated).