Leigh Powers Email & Phone Number

Waterbury, Connecticut, United States

Hartford, CT

Level 1: Responded to a high volume of incoming calls while triaging incidents. Performed password resets /AD unlocks, provisioning and end user hardware support. Experienced use of ServiceNow ticketing to document incidents and escalate situations not able to be resolved at Level 1. Provided exceptional customer service and incident support. Responded.

Bristol, CT

Perform first level troubleshooting on initial Help Desk calls. Responsible for documenting all customer interactions in internal systems. Prioritize and escalate problems within given guidelines. Create and manage work orders for add/moves/changes of hospital information technology equipment, devices and manage workflow. Maintain and update Knowledge Base.

Rocky Hill, Connecticut, United States

• In three consecutive professional assignments, provided excellent customer service, accuracy and attention to detail in research, and reliability in administrative duties, observing the highest standards of.
• Served in the following roles: Case Manager for Care 4 Kids - United Way of Connecticut, Administrative Care Coordinator for Community Health Network of Connecticut, Inc., and Logistics Assistant for a national vehicle.

Arlington, Massachusetts, United States

• In a fully remote position, oversaw all aspects of content management, maintenance, and update of organization website, employing software resources including Joomla and WordPress. Proactive in troubleshooting website.
• Through strategic planning and targeted communications, increased number of subscribers by 20% within first six months of employment tenure.

Cheshire, Connecticut

• Oversaw circulation and publication of all internal and external communications; performed editorial services and content creation for weekly email newsletters, social media presence, website development and.
• Conducted a comprehensive communications audit comprising thorough analyses of existing internal and external communications including website, newsletters, social media, and PR methods, determining necessary.
• Acted as sole technology support specialist throughout process of complete redesign of church website.
• Leveraged technical skills and competent thought leadership in the management of all church IT resources, making decisions regarding web hosting, web design, and marketing and outreach strategies, and cogently.

Rocky Hill, Connecticut, United States

• Provided technical support in maintaining individual social media accounts for over 350 store locations, updating and developing a streamlined process to promote exactitude and efficiency across departmental.
• Based on extensive market research and data analysis, recommended several new marketing strategies which were approved and implemented by upper-level management.

Middletown, Connecticut, United States

• Completed data management activities adhering to organizational specifications and timetables; systematized, organized, analyzed, and stored all contact information generated through communications with alumni and.
• Proactively identified ways to improve overall online user experience, innovated methods to facilitate more fluent sharing of information between members of the Wesleyan community, and proposed tactical plans for more.

Waltham, Massachusetts, United States

• Created and distributed engaging, authoritative, and current content; edited and supported SPRC’s weekly newsletter, website, library services, social media, and print and electronic publications, promoting SPRC.
• Employed focused management and leadership skills in fulfilling duties as direct supervisor of three employees, team leader of Library and Web Team, and primary training provider for staff members on all aspects of.
• Increased the number of global email newsletter subscribers by 46% within first year of hire.
• Created and distributed analytical reports to key stakeholders including federal government and board members, garnering support from Department of Human Services staff and U.S. senators and congressional.

It Help Desk

Master Of Arts - Ma, Rehabilitation Counseling

Bachelor Of Arts - Ba, Psychology