Elizabeth Le-May Email and Phone Number

Developed a district strategy to achieve each store's financial, operational and customer service goals and ensured all company financial objectives and initiatives were achievedManaged district profit and loss (P&L) by reviewing monthly with managers to address all store controllables and problem solve any challenges. Ensured district costs were in line with company goals.Role modeled customer engagement by working with store leadership and teams during store visits and improved customer experience metrics to company standards.Supported managers through development plans, regular feedback and coaching to grow their management capabilities and support their career paths. Resulted in promotions to trainer and district manager roles.Cultivated a successful talent plan to address the expansion of the ASM role within the company. Grew from two ASMs to seven within a year, all of whom went on to become Store Managers.Supported company expansion through opening of five new locations. Involved hiring, training and opening at operational excellence and achieving targeted sales volume within the company timelines.

10 years of multi store experience in GTA, South Western OntarioAbility to build successful store teams through networking, recruitingDemonstrated flexibility in mgmt. and leadership styleIdentifies the strategies required to maximize sales potentialWorks with teams to deliver superior customer experience