• Maintain and manage Granite’s Premier Accounts• 24X7 availability to support my assigned accounts• Conduct weekly meetings with assigned accounts• Minute each meeting weekly and follow up on all actions• Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting etc...• Communicate directly with customers, sales, and customer service staff• Become an expert in Granite’s solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs• Troubleshoot and resolve issues in a timely manner• Work cross-functionally within sales and other departments to drive revenue and increase customer satisfaction• Share knowledge with other team members• Build and manage relationships with clients• Ability to travel as needed

• Responsible for assisting guests with their overnight requests• Reconciles all accounts and process invoices• Accountable for the accurate balances of the front desk cash drawers• Report Discrepancies to accounting & management along with explanations of these discrepancies• Handle guests needs and act as leading MOD to resolve guests’ complaints and problems calmly and effectively

• Answer telephone calls, take messages, and communicate with other departments regarding residents’ care and needs• Track office expenses & Inventory with excel• Scheduling shifts and supervising over 10 employees• Greet visitors in a welcoming, professional manner at all times and provide directional or informational assistance• Lead, motivate, acknowledge, and inspire my team to perform beyond expectations• Ensure receptionists dresses in designated uniforms that are clean and pressed• Monitor staffing schedule and fill in when gaps in staffing exist• Interviewed, hired, and trained 5 members to be successful contributors to the team• Generated reports and updates for department heads via excel• Used Yardi Voyager to add charges to residents account and maintenance request• Established and implemented communication lines between potential new residents and sales management team• Distribution of mail• Reporting and writing shift end reports to department heads

• Check patients in for scheduled appointments.• Answer phones and maintain databases.• Keep track of medical records and charts.• Transfer lab results to appropriate technicians.• Order supplies and maintain general office standards• Send medical records to attorneys and insurances• Translate for creole & French speaking patients• Schedule transportation for patients• Interacts with customers as needed to clarify or communicate discrepancies and schedules• Inspects and records incoming and outgoing orders for count, damage, dates, etc.• Review coverages and explains specific patient responsibilities such as deductibles, co-pays, etc. to the patient• Verifies insurance coverage for all new patients• Schedule patient surgeries, pre- and post-operative appointments, and preparing paperwork• Prepares prescriptions and patient education materials• Ensures that the patient understands the physician’s instructions for sample medications and follow-up care

• Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.• Greeted 200 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.• Answered multi-line phone system, responded to inquiries, and transferred calls to correct departments and personnel• Read through logs to determine day's events to best accommodate all guests.• Assisted fellow team members and other departments wherever necessary to maintain positive working relationships• Provide guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations, and security• Hand-on experience in keeping records of room availability and guests’ accounts, manually and by means of computers• Reconcile all daily accounting data, both manual and computerized

• Hired, managed, developed, and trained staff, established, and monitored goals, conducted performance reviews, and administered salaries for staff.• Tracked and recorded expenses and reconciled accounts to maintain accurate, current, and compliant financial records.• Completed bi-weekly payroll for 10 employees• Resolve customer complaints via phone, email, mail, or social media• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution