Elizabeth Leon Email and Phone Number
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Results-driven Project Management and Operations Professional with expertise in leading large-scale retail and e-commerce initiatives from inception to deployment. Adept at streamlining store operations, implementing omnichannel solutions, and managing cross-functional teams to deliver transformative projects. Recognized for driving operational excellence, leveraging expertise in (ERP / SAP / OMS / POS / CRM) and fulfillment systems (SFS-BOSS / BOPIS / SDD) to achieve business objectives in dynamic, multi-brand environments. Demonstrated excellence in conceptualizing and implementing strategies and SOPs to propel achievement of brand goals, maximize profit margins, and realize multimillion-dollar revenues. Proven track of success in managing overall supply chain operations, leading/monitoring warehouse activities, coordinating requirements with established shippers, and ensuring delivery of products. Instrumental in building credibility with stakeholders, employees, and level management by leveraging communication interpersonal skills. Proficient in ERP/SAP systems, OMS systems, IBM Cognos Analytics (SCI), MicroStrategy Power BI, Manhattan App (MAO), Salesforce, Service Now (SNOW), Jira Platform, Delivery Solutions (SDD), Cegid Y2 (POS & mPOS) Oracle Retail Xstore (POS), RichRelevance Omnichannel Personalization, Zipline, familiar with various solution vendors (tax connectors, payment providers, inv/shipping management, etc) Microsoft Office Suite, Google Suite, SmartSheet and possesses language expertise in English, Spanish-Fluent along with Arabic, French-Familiar.Areas of Expertise• Project Management: Agile/Waterfall Methodologies, Cross-Functional Collaboration, Budget & Vendor Management• Retail Operations: POS/Mobile (Cegid Y2, Oracle Xstore, CRM), Omnichannel Fulfillment (SFS/BOPIS/SDD)• Logistical Planning & Designing (OMS / ERP / SAP)• Process Improvement Initiatives• Resolution Specialist / Solution Enabler • Marketing Ops (Promotions / Sale / Loyalty / Strategies)• Business & Brand Development• Team Leadership• Training & Development
Cegid
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Director Project ManagementCegid Sep 2023 - PresentLyon, FrLead and manage multiple enterprise-level projects simultaneously, both domestically and internationally, ensuring they align with business objectives and deliver the desired outcomes. Oversee the entire project life cycle, from initiation through to closure, while integrating project plans with the client’s overall strategy. Lead in securing and coordinating cross-functional resources, managing project expectations and deliverables, and establishing robust project governance frameworks. Proven expertise in building and maintaining strong relationships with stakeholders, managing client accounts, managing problem-resolution and identifying opportunities for business growth.• Spearhead enterprise-level retail technology projects, including Y2 POS upgrades, mPOS solutions, and tap-to-pay rollouts , improving store efficiency and user experience.• Lead requirements gathering, design and implementation phases, testing, and UAT for regional deployment of Cegid Y2 POS and interface or integration with other retail solutions.• Manage project timelines, budgets, and vendor coordination, ensuring on-time and within-budget delivery.• Triage with Customer Support teams, partnering with central IT and Dev to resolve complex system issues.
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Digital Fulfillment / Operations ConsultantPacsun May 2022 - Jun 2023Anaheim, Ca, UsOversaw the day-to-day order management of ~325 stores for Ship from Store (SFS), BOPIS (Buy Online Pick-Up in Store), SDD (Same Day Delivery) to improve order fulfilment, minimize order rejections and maximize profit margin. Worked closely with order management support teams and customer service providing resolution to order issues, managing order status and completion in stores. Worked to create and distribute operational reports, store performance reports, as well as ad hoc requests from the store leadership teams with an ability to effectively communicate insights to store teams and business partners. Identified & implemented process changes and in-store execution based on data. Involved in the planning of new profitability initiatives for stores. Worked and maintained a strong relationship with HQ teams as well as nationwide stores. • Concentrated on driving successful order management and completion of SFS/BOSS, BOPIS, SDD orders by working closely with stores and cross-functional partners to support and improve online sales through in-store order fulfillment.• Reviewed and monitored key KPIs to ensure goals are being met on a day-to-day basis and report out to management on the state of store order fulfillments.• Coached and trained stores on best practices and operating procedures to warrant the success of in-store fulfillment.• Drove Research and Resolution of Aging and Trouble Orders that are at risk of exceeding our promised delivery date to customers.• Worked to preserve and improve program coordination by partnering with the logistics team to ensure carriers support stores in accordance with agreed upon SLA. -
Project Manager, Global Erp Production SupportClaire'S Nov 2021 - Mar 2022Hoffman Estates, Il, UsOwnership of project management functions to improve day-to day production support of ~2300 stores in the consolidation of two separate ERP systems (homegrown) into one (Blue Yonder). Serving as first line interaction with third party vendors and entire eco-system in NAM/EU to provide ongoing resolution of production issues and stability. Operated within sequenced workstreams and processes (RICEF, RAIDD, Toll Gate-RACI) to achieve documented requirements and bring best business value to the project in the most efficient timeline. Absorbed additional workstream flow focused on managing a reporting initiative dedicated to the consolidation of all data attributes (store, item, inventory) needed to enable ops/management reporting/scorecard across all systems. • Restructured existing day-to-day production support meetings reducing attendees from 30+ to 7 core alleviating constrained resources and improved efficiency in resolution of production issues and stability.• Absorbed additional workstream flow focused on managing a reporting initiative dedicated to the consolidation of all data attributes (store, item, inventory) needed to enable ops/management reporting/scorecard across all systems. -
Project Manager, Us Supply Chain / Business ManagerLivekindly Collective Mar 2020 - May 2021New York City, UsOwnership of project management functions to help develop standardization and drove adherence to critical supply chain process, systems, and functions. Collaborated to establish standard work processes for all supply chain related tasks, inputs and outputs; supported systems, and process. Supported development and execution of SAP for organization. Partnered in coordinating resources and overseeing projects that deal with manufacturing operations and raw materials procurement. Cooperated with roll out of new policy and system practices for successful development of supply chain processes. Abetted reconciliation of old and new POs with IBM and Genpact teams to rectify old processes of material entry, UOM, quantities, and pricing. Functioned effectively with aim of establishing business strategies and plans to further meet company goals for domestic and international business growth. Ensured company contains sufficient resources to maintain high performance.● Identified new opportunities for growth in current and prospective markets, across domestics and international levels.● Maximized supply chain optimization by serving as NYC resource to collaborate and build systemic solutions that provide visibility and drive value for company across domestic and international levels. ● Collaborated and focused to establish SAP for NAM Supply Chain, as well as communication and processes with current logistics company, co-manufacturing center, and distribution center. -
Director, Operations & LogisticsBarneys New York Jan 2018 - Mar 2020New York, UsMaximized sales and profit contributions of brand by executing planning and sales functions. Achieved targets through timely management and established lasting professional relationships and best working practices. Established methods to support store operations and minimize cost impacts. Maintained sufficient inventory to ensure uninterrupted activities, including orders, production, and sales fulfillment. Created, managed, and achieved overall logistics and budget for store operations. Collaborated with various departments, including Planning, Finance, IT and Marketing as well as Communications to strengthen sales analysis opportunities and develop promotional campaigns. Assisted in advancing overall sales by consulting directly with Chief Operating Officer on consistent basis and operating with Customer Experience team to further offer programs.● Directed operational strategies in partnership with all store teams and restaurants for achievement of business plans.● Collaborated to develop and implement rollout of new store-wide systems, including POS and KPI tracking systems, to identify trends, advance sales performance, customer database analysis, and traffic along with conversion.● Enhanced sales and maximized inventory while reducing cost in overall payroll and operating expense dollars by implementing game changing Omni channel functions within POS (Co-Sale and Try on Transfers), resulting in generating combined +$8.5m in sales and movement of +17,000 units within six months of launch. ● Increased sales, client acquisition, and retention by developing and implemented BOPIS, generating +700k in sales and movement of +900 units within three months of launch.● Optimized inventory management and reduced markdowns by developing and implementing BOSS program, generating +1m ins sales and movement of +2000 units within three months of launch.● Generated sales opportunities by collaborating to implement tender-neutral Loyalty Member Rewards program. -
Manager, Operations And LogisticsBarneys New York Feb 2015 - Mar 2018New York, UsSupervised end-to-end activities of store employees aimed at promoting successful delivery and completing customer demands as well as store initiatives. Participated in planning and organizational workload. Developed best practices and initiated strategies to improve company communication processes and execution. Collaborated with cross-functional departments to streamline, gather, and present company communication. Assessed areas of opportunity for shrink and loss prevention, damages and imperfects, shipping and receiving, domestic and international shipping, BOH and FOH processes, and other operational guidelines. ● Collaborated with objective of developing and establishing best practices and policies for front and back of house. ● Coordinated and partook in annual State of Company conference with company executives to discuss trends and strategies.
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Coordinator, Store Operations & LogisticsBarneys New York Jan 2011 - Jan 2015New York, UsAnalyzed financial data to focus on improving sales and reducing operating costs while coordinating logistics to facilitate and track issues. Reported successes of procedural compliance audits. Compiled and analyzed feedback on in-store initiatives. Functioned closely with all corporate teams to ensure communication and execution of company initiatives in timely manner and meet targeted goals. Anticipated potential roadblocks and resolved concern to improve efficiency. ● Identified all areas of opportunities with keen focus on growing and attaining company goal.
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Marketing & Public Relations Associate DirectorFashiontv Feb 2007 - Dec 2011Managed client relationships and built long-term partnerships with key client groups. Provided feedback and dialogue with existing clients and evaluated current and past projects. Executed creative client projects and liaised with key personnel regarding delivery and success. Generated new business and identified growth opportunities within current client contacts. Developed a consistent and innovative brand message.• Maximized revenue by partnering with marketing, digital, film, and designers to promote the brand and generate greater awareness.• Increased customer database portfolio through strategic business development initiatives.
Elizabeth Leon Skills
Elizabeth Leon Education Details
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University Of ReadingInternational Law -
William Paterson University Of New JerseyPolitical Science With Concentration In International Law
Frequently Asked Questions about Elizabeth Leon
What company does Elizabeth Leon work for?
Elizabeth Leon works for Cegid
What is Elizabeth Leon's role at the current company?
Elizabeth Leon's current role is Project Management & Operations Professional - Retail, E-Commerce, Tech Solutions. Results-driven leader with extensive experience implementing transformative projects across top-tier & start-up organizations..
What is Elizabeth Leon's email address?
Elizabeth Leon's email address is el****@****eys.com
What schools did Elizabeth Leon attend?
Elizabeth Leon attended University Of Reading, William Paterson University Of New Jersey.
What skills is Elizabeth Leon known for?
Elizabeth Leon has skills like Social Networking, Public Relations, Brand Management, Press Releases, Project Management, Fashion, Corporate Communications, Creative Direction, Research, Operational Planning, Social Media, Project Planning.
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