Responsible for providing Legendary Customer Service to passengers desiring to travel by performing or assisting in all aspects of safety, passenger service, and cabin preparation duties. Provides customers with safety information to ensure onboard safety compliance with government and company regulations. Provides leadership, direction, and assistance during an emergency, including aircraft evacuation, administering first aid to ill or incapacitated customers, and unusual incidents.

Ensure the delivery of a World Class Client Experience to all clients. Responsible for facilitating unique and engaging client experiences, using creative research and exceptional hospitality. Promote a positive and enjoyable atmosphere in-store, ensuring clients are welcomed in a timely manner. Use CRM to cultivate extraordinary client experiences based on individual client interests. Support all aspects of hospitality within the store, keeping client needs first. Serve as the first point of contact with all clients, both internally and externally.

Delivered a special and unique experience while welcoming and connecting with clients during their store visit. Served as an effective Brand Ambassador, providing clients with excellent communication. Helped cultivate memorable experiences for clients using the Tiffany touch, making each client experience extraordinary. Assisted and interacted with clients, creating luxury experiences that positively impacted sales and service. Enhanced the customer experience with hospitality and store amenities. Ensured guests are greeted within a timely manner. Worked collaboratively with other team members to achieve sales and service goals.

Responsible for the planning, management, implementation and evaluation of Ohlone College's Civic Center Rentals program. Developed and maintained relationships with Rental Clients, coordinating as needed. Actively conducted outreach to the community, and other potential clients, promoting the College’s Civic Center Rentals program. Responded to rental inquiries in a timely, effective and proactive manner. Partnered with the facilities department to ensure the upkeep of Civic Center facilities; conducting regular inspections, ensuring that facilities and equipment were in working order and safe to operate.

Provided full administrative support at an Executive level, managing cross-functional calendars with consistent interaction with top Executive Administrative Assistants and Executives within Apple. Handled and maintained highly confidential and sensitive information. Organized daily calendars demonstrating flexibility and problem-solving abilities, while adjusting and prioritizing schedules. Answered correspondence and redirected as needed to teams within Apple. Arranged complex domestic and international travel and processed expense reports.

Served as a liaison with an emphasis on hospitality for interview candidates and New Hires, delivering an exceptional candidate experience from first point of contact through the on-boarding process. Collaborated closely with the recruiting team to manage interview schedules, reports, and any communication that needed to be directed to the candidate. Designed and delivered a great candidate experience on interview days. Designed and made improvements to the New Hire on-boarding process, providing a seamless transition for new hires, and a smooth integration with the team and Apple culture.

Provided administrative support within Wireless Design including calendaring, answering phones, creating purchase requisitions, secure access change requests, facilities, and restocking supplies. Managed and helped support other teams within Wireless Design when fellow Admins were out of office. Ordered equipment including new hire equipment, equipment upgrades, and computer accessories. Prepared and submitted expense reports for catering, travel, and office supplies. Budgeted quarterly for employee snacks and team outings.

Implemented strong customer service, administrative operations, and relationship management skills for a busy corporate lobby; acknowledged as the face of the organization as front desk reception, providing a friendly and polished presence. Completed administrative functions for this high-volume corporate lobby including correspondence, incoming phone communications, and all related file management and calendar scheduling needs.

Provided client service and support excellence for a world leader in global air travel with a focus on customer service delivery. Collaborated with In-Flight teammates to provide a polished and professional demeanor that drove positive customer satisfaction, continued customer loyalty, and delivery on commitments. Delivered In-Flight service, ensuring passenger safety, security and comfort. Displayed exceptional interpersonal skills, exercising good judgement, resolving conflicts with grace. Proven leadership skills that helped maintain order in the event of high stress situations such as aircraft evacuation, security threats, delays, medical emergencies, severe weather conditions, and turbulence. In-flight training and FAA certified.