Elizabeth (Libby) E. Email and Phone Number

Mentored and was responsible for 3 to 4 project managers at a time. I held one-on-one meetings with my direct reports regularly to discuss their day-to-day workflows, future growth and training, performance reviews, and ensuring a work-life balance among my team. My priority was always that my team was performing their duties well and were able to have both their professional and personal concerns addressed. I also handled a large project that was used to test the capabilities of our new translation project management system (XTRF). The project had over one million words, 90+ documents, and a revenue of over $151k. This required meeting multiple client deadlines and managing large volumes of file batches that were in differing states of completion.

In addition to managing my normal project workload, I also assisted with the company migration from Adobe WorkFront to XTRF. I created training videos, test and training projects, and collaborated with all departments in addition to our Taiwan office. I also took on more training roles for any new hires that joined our team and mentored them through their first few months as PMs.

I managed around 25 translation projects with varying due dates simultaneously. I reached out to vendors, securely sending and receiving files for translation, copyediting, proofreading, formatting, and quality assurance checks while monitoring all project milestones. Gained familiarity with WorkFront, ShareFile, and LingoNET. I relied heavily on Slack, Microsoft Outlook, and Microsoft Teams for communications both internal and external throughout the day.

I am responsible for coaching, developing, and leading partners as a supervisor and certified barista trainer. I continuously flex the play to ensure the floor ran as efficiently as possible and provide everyone to work in various positions throughout the day. I oversee inventory par maintenance and adjust for any missing or inaccurate orders received. I encourage my peers to lead through compassion and provide opportunities for baristas on my floor to self-direct themselves while giving feedback to celebrate their achievements and coach their mistakes. I was also responsible for reorganizing the store to create a more efficient environment and increase communication between my coworkers about job-related duties and tasks and worked to create a more inviting and positive work environment.

Responsible for organizing and categorizing labor and materials tickets from various job sites and culling the data into a comprehensive spreadsheet. I also did many errands for mail and office supplies. I worked with Google Sheets and utilized some of its customization features with JavaScript. Also checked the mail daily and corresponded with other companies via email and mail concerning work done at job sites.

Entered Cerakote and gunsmithing orders and fielded questions regarding both services. Also received inventory items for both retail sale and in-house use. Managed the ATF compliant Bound Book for Tactical Guardian and routinely ran audits to ensure guns were acquired and disposed of properly.

Responsible for keeping the front of house well-organized and stocked with both retail merchandise and live-fire supplies. Answered the phone, returned phone calls, scheduled simulator and training appointments, gave safety briefs to new customers. Responsible for firearm sales and private party firearm transfers as well as receiving firearms into the ATF compliant Bound Book. Familiar with QuickBooks POS system, NCR CounterPoint POS system, FICS background check system, GunStore Master, and federal forms such as 4473’s and 3310.4’s. Also well-versed in firearm laws for Oregon and immediate surrounding states. Managed membership program and received retail inventory items and developed vast familiarity with various types of rifles and handguns.

I handled deposits and exchanges at the bank. Unloaded incoming inventory (accessories, art, furniture) from the truck when it got to our store, unboxing it, and organizing/putting it away in promptly while still working with customers that came into the store. Filed both daily and nightly reports of sales and monetary intake for the day, handled temporary and permanent price marking, and mastered two different POS systems in a week and a half. Conducted interviews with potential new hires and trained all new employees on both our POS systems as well as sales expectations and skills. Utilized customer service and sales associate experience to give customers the best in-store experience and satisfaction with their products.

Had over $100,000 gross sales in 8 weeks (net $98,000) and beat my quota 100% of the time. Created and developed relationships with customers to give them the best shopping experience and most satisfaction with their products. Also quickly developed an intimate knowledge of the products I worked with to best serve my customers and department.

Completed tasks requested by both customer and staff quickly and efficiently. Cleared plates, reset tables, garnished food and delivered it to tables, and became versed in the creation of various espresso and coffee drinks.

Completed tasks requested by both customer and staff quickly and efficiently. Cleared plates, reset tables, and applied organizational and teamwork skills to seat customers quickly.

Graded papers and tests, checked students’ homework, put my organizational skills to use to fill students’ folders with appropriate homework, entered scores, and data into Excel.