Along with many other tasks, I manage all operations related to payment systems for parks in the US and internationally to increase efficiency and streamline processes. One of my key assignments in this role is to coordinate with development and business teams as a subject matter expert to implement numerous payment enhancements. I oversee, direct, and expand high-performing SaaS teams to accelerate product development and increase market share within the industry. I am tasked with translating data into actionable strategies, including leveraging insights to develop targeted plans that optimize resources, enhance decision-making, and drive measurable outcomes. I partner with the VP, CEO, and C-suite to shape the organization's strategic direction and refine policies for guest satisfaction. My top achievements within this role are the following:• Enhanced fraud prevention strategies and strengthened stance against fraudulent activities by spearheading cross-functional fraud initiatives and driving÷ modernization efforts.• Protected significant funds during network outages by leading the creation of a strong disaster recovery plan.• Improved payment processes to rectify reduced transactions, which resulted in annual savings of $250,000.• Established efficient system monitoring for timely issue resolution without reliance on manual reporting.

During this time period, I supervised the Payment Systems team to enhance operating efficiency, while supporting all payment applications/processes on-site and online. I managed various payment types such as credit, debit, folio, and stored value cards. I developed and implemented scalable processes for effective KPI tracking, reporting, and forecasting. I acted as a subject matter expert for payments to craft and execute strategic payment plans aligned with customer needs and industry trends.Below listed are my key achievements within this role:• Introduced contactless payment methods like Apple Pay and Google Pay to reduce guest touchpoints.• Lowered credit card processing expenses by 25% through new payment features and by addressing downgrade possibilities.• Reduced incidents by 2/3 across multiple technical teams by increasing payment system availability.• Transformed Universal's view on Payments from a mere business expense to a key touchpoint for enhancing guest experiences and reducing fraud, while optimizing costs.

During this time period, I supervised the Payment Systems team to enhance operating efficiency, while supporting all payment applications/processes on-site and online. I managed various payment types such as credit, debit, folio, and stored value cards. I developed and implemented scalable processes for effective KPI tracking, reporting, and forecasting. I acted as a subject matter expert for payments to craft and execute strategic payment plans aligned with customer needs and industry trends.Below listed are my key achievements within this role:• Introduced contactless payment methods like Apple Pay and Google Pay to reduce guest touchpoints.• Lowered credit card processing expenses by 25% through new payment features and by addressing downgrade possibilities.• Reduced incidents by 2/3 across multiple technical teams by increasing payment system availability.• Transformed Universal's view on Payments from a mere business expense to a key touchpoint for enhancing guest experiences and reducing fraud, while optimizing costs.Additional ExperiencePoint of Sale Manager, Revenue Operations | Universal Parks & Resorts, Orlando, FLWeb Marketing | ISOTA – Gstaad, SwitzerlandDeveloper | Pygmy Computer Systems – Miami, FL