Elizabeth Mcclendon Email and Phone Number
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SUMMARY | An enthusiastic and resourceful Team Lead with natural ability to build rapport and foster positive and productive work environments. Masterful problem solver and strategic thinker. Highly organized and meticulous with details; brings a high level of integrity and dependability to agenda. Known for being the heart of the team and the secret ingredient of the project / program.CORE COMPETENCIES | Communication & Influence • Empowerment • Motivation • Change Agent • Coaching & Mentoring • Zelle (P2P) • Education / Development • Payment Operations • Agile Delivery (Kanban / Scrum) • Project & Process Management • NACHA / ACH / Reg E • Risk ManagementTOOLS | Google Workspace • Microsoft Office • Jira • Confluence • ActionableAgile • ServiceNow • Workday • SalesforceStrengthsQuest | Achiever • Discipline • Relator • Deliberative • LearnerMBTI | INTJStrong Interest Inventory | Artistic
Versapay
View- Website:
- versapay.com
- Employees:
- 359
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VersapayRichmond, Va, Us
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Implementation ManagerVersapay Jul 2024 - PresentMiami, Florida, Us
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Senior Agile Lead (Scrum Master)Lpl Financial Jul 2023 - Jul 2024San Diego, Ca, UsChampioned value delivery and continuous improvement practices for two Advisor Compensation development teams in the infancy of their Agile transformation, including creating a robust framework for defining clear and attainable Product goals. -
Principal Agile Delivery Lead - Agile Pod Lead / Program ManagerCapital One Jul 2022 - Apr 2023Mclean, Va, UsRetail & Direct Bank Technology | Digital Customer Experience | Payments & Money MovementOversaw delivery for Zelle Web & API Pod (five development teams), and established / optimized processes at multiple levels to cultivate a high-performing and disciplined program. Collaborated with multi-disciplinary program leads to formulate strategy and roadmaps, using a data-driven and analytical approach. -
Senior Agile Delivery LeadCapital One Jul 2021 - Jul 2022Mclean, Va, UsRetail & Direct Bank Technology | Digital Customer Experience | Payments & Money MovementManaged delivery and nurtured continuous improvement cultures for four development teams supporting a behemoth business critical feature (Zelle). Partnered with Product, Engineering, and Design leads to plan, refine, and execute complex projects.
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Project Manager - Acting Agile Delivery LeadCapital One Jan 2020 - Jul 2021Mclean, Va, UsRetail & Direct Bank Technology | Digital Customer Experience | Payments & Money MovementLed day-to-day team operations for two fullstack development teams with distinct customer-facing applications (Zelle & Address Book). Removed impediments and focused teams on delivering value to stakeholders and customers. Served as an Agile Coach to foster healthy team environments and behaviors.
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Ops SpecialistCapital One Nov 2018 - Jan 2020Mclean, Va, UsCommercial Bank | Enterprise Payments | ACH OperationsLed Zelle disputes and exceptions team in Commercial Enterprise Payments ACH Operations. Managed multi-channel / complex workflow, production performance, and process management for a team of 5 (~40k cases/yr). Served enterprise as both an ACH and Zelle SME.
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Senior Operations CoordinatorCapital One Apr 2017 - Nov 2018Mclean, Va, UsCommercial Bank | Enterprise Payments | ACH OperationsResearched and resolved Zelle and direct banking ACH exceptions and disputes. Demonstrated exceptional delivery, efficiency, accuracy, and quality in a complex production environment with fully manual processes.
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Technical Support CoordinatorCapital One Sep 2014 - Apr 2017Mclean, Va, UsRetail Bank | Consumer & Small Business Contact CenterAnswered inbound calls related to online troubleshooting, escalated bill pay situations, and other banking inquiries for consumer and business accounts. Delivered outstanding customer service and incorporated need-based sales recommendations to build rapport and brand loyalty.
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It Education & Development InternFedex Services May 2011 - Aug 2012Collaborated with eLearning team to conceptualize, design, and build computer-based training modules and instructor-led courses; applied research / interviewing skills to gather knowledge from SMEs for course development.
Elizabeth Mcclendon Skills
Elizabeth Mcclendon Education Details
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The University Of The SouthEnglish (Major); Shakespeare (Minor) -
Western Reserve AcademyHigh School
Frequently Asked Questions about Elizabeth Mcclendon
What company does Elizabeth Mcclendon work for?
Elizabeth Mcclendon works for Versapay
What is Elizabeth Mcclendon's role at the current company?
Elizabeth Mcclendon's current role is Agilist | Project / Program Manager | Empathetic Servant Leader.
What is Elizabeth Mcclendon's email address?
Elizabeth Mcclendon's email address is el****@****one.com
What is Elizabeth Mcclendon's direct phone number?
Elizabeth Mcclendon's direct phone number is +170344*****
What schools did Elizabeth Mcclendon attend?
Elizabeth Mcclendon attended The University Of The South, Western Reserve Academy.
What are some of Elizabeth Mcclendon's interests?
Elizabeth Mcclendon has interest in Equestrian Sports (Hunter/jumper), Literature, Creative Writing, Performing Arts, Fine Arts, Animal Welfare.
What skills is Elizabeth Mcclendon known for?
Elizabeth Mcclendon has skills like Powerpoint, Microsoft Office, Copy Editing, Adobe Captivate, Adobe Photoshop, Organization, Event Planning, Curriculum Design, Research, Photoshop, Customer Service, Microsoft Word.
Who are Elizabeth Mcclendon's colleagues?
Elizabeth Mcclendon's colleagues are Sam Biback, Tom Myers, Billy Johnson, Kim Halladay, Human Resources, Jennifer Cross, Matt Whelan.
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