Elizabeth M Coles Email & Phone Number

Currently a Customer Service Associate with progressing responsibilities.

Customer Care Advisor• Responsibilities included arranging for parcel pickup, resolving customer complaints and issues, tracking packages, establishing new accounts, assisting existing customers through the merger challenges. Researched unresolved shipment and customer issues through resolution. Assisted in coaching new Customer Care Advisors and Sales Representatives.

• Operations responsibilities included dispatching couriers for priority deliveries, researching and resolving time sensitive customer issues and undeliverable shipments. Organized, maintained and entered airbill and invoicing data. Managed internal express and large freight movement through gateways, processed courier manifests, updated customer pickup and delivery for station. Acted as liaison between Customer Service and Sales departments, management, couriers and customers.

Assistant Branch Manager• Managed branch in Manager’s absence. Supervised all branch tellers to ensure draw proofs. Managerial responsibilities included opening vaults, night deposit drop, ATM machine functionality, audited large money deposits, withdrawals and transfers. Processed auto loans, residential and corporate mortgages. Opened and monitored direct deposit accounts for high profile customers such as March of Dimes and Prudential. Notary Public for customers and employees. Reviewed and revised bank documents for accuracy and compliance.Customer Service Representative• Assisted customers with all banking needs and account problem resolution. Monitored small business customer accounts. Balanced branch accounts.

Head Teller & Teller• Supervised and trained junior tellers to ensure transaction accuracy, customer service and bank policy compliance. Basic accounting functions, performed 2-way proof of debits and credits.• Teller - responsible for positive customer interaction, large amounts of money and daily proofing of cash draw and transaction records.

Non-Metriculating, Banking

Business, General Business & Academic