Elizabeth Mohr Email & Phone Number

Scandia, Mn, Us

Greater Minneapolis-St. Paul Area

Partnering with cross-functional teams in the IT area to develop processes, tools, and metrics to manage and prioritize the portfolio of work. Analysis of capacity, resource management, and portfolio of investments across IT. Assist in developing, maintaining, and implementing a scalable approach to IT planning and governance.

Minneapolis, Minnesota

Provides technical or production support and conducts maintenance and installation of software programs, computer systems and/or enhancements. Assists in planning, coordinating and conducting related software, system and end-user testing. Troubleshoots moderately complex to complex technical problems and issues. Responds to requests for information including developing basic ad-hoc reports and queries in databases and/or management information systems. Provides analytic support to department management for business planning and decision-making. Assists with writing procedures and delivering training to users. Provides compliance reviews and support. Assists in formulating and defining computer systems’ scope and objectives through research and analysis of the department’s business systems and industry requirements. Analyzes business and user needs, documents requirements, and assists in revising existing systems and software as necessary to support the business environment.

Greater Minneapolis-St. Paul Area

Managed custom portal application for project tracking, service tracking, and billing/invoicing. Ensured day-to-day operation of the system and provided support to users; served as the liaison regarding system development/maintenance with developers & programmers. Identified and drafted needed policies and procedures related to system use and ensure integrity of data within the system.

Responsible for the maintenance and ongoing support of core business systems. Routinely worked both independently and in conjunction with the business user community. Frequently interacted and coordinated the activities of 3rd party vendors including software development and infrastructure service providers. Diagnosed and resolved data and user entry problems while maintaining the utmost respect for end users. Demonstrated skills in customer service, verbal and written communication, organization, and problem solving. Established task timelines and track against project plans and guidelines.

Bloomington, Minnesota

Provided technical support for registration and related information through communication with 3,000+ members. Administered phone and email support for corporate executives and their assistants as they register for events, pay membership dues, and interact with any online features of WFF and its website. Supported onsite & offsite staff with creation, promotion and support of online event registrations. Created, distributed and manage email communications to members on upcoming events and registrations. Took on 35 % of former Director of IT’s responsibilities after departure and non-replacement and have fulfilled all goals set forth by leadership. Became skilled at use, support and instruction to others on multiple pieces of software that were previously never had knowledge of. Includes: database software (iMIS), Survey tool (Zarca), Reporting Software (Crystal Reports) and Web Development (Open CMS & City Desk).

Forest Lake, Minnesota

Direct day-to-day operations of 5,000 sq. ft. store generating $1M in annual revenue. Managed seasonal workers as well as year round staff to achieve results in customer service, technical service and sales. Helped improve and exceed customer expectations in sales and service; store Sales increased 3.6% from 2006 to 2007 in new owner’s first year. Implemented a new operating system to help pinpoint weaknesses in operating costs and retail/service pricing - pricing of 100+ products were altered to be more profitable.

Coon Rapids, Minnesota

Assisted in overseeing of store operations and staff; directed and implemented floor merchandising moves seasonally. Hired and trained incoming staff on all store operations and procedures.

Maplewood, Minnesota

Assisted store management in daily operations. Received and reconciled freight to sales floor; aid with customer service issues and concerns. Completed cash office reconciliation and perform new employee training.

Master, Management Information Systems, 4.0 Gpa

The Master of Information Systems Management program equips students with the business, management and technical skills necessary.

Bachelor Of Science (B.S.), Business Administration, 3.5 Gpa

The business administration program covers a broad range of topics, including business law, entrepreneurship, ethics, finance.

A.A.S, Business Management