Revalize was founded in 2021 following the acquisition of leading software companies, each with a long history of supplying industry-specific software solutions to the manufacturing value chain. Revalize powers greater outcomes for businesses who design, model, develop and sell, with a portfolio of industry-leading CAD, PLM, and CPQ solutions.Responsible for leading the global Customer Success Organization supporting 15k+ customers.

The Vendr SaaS buying platform enables companies to find, buy, and manage SaaS. With over $1B in SaaS purchases across 1,200+ suppliers, Vendr helps customers save time, money, and improve their operational management of SaaS products. Responsible for leading the Customer Onboarding, Success, and Support teams driving towards a v1 product launch.

Smarsh is the recognized global leader for archiving solutions providing regulated organizations with communication capture, archive, e-discovery, supervision, and Artificial Intelligence solutions across 100+ communication channels. Responsible for leading the global Customer Success and Customer Experience teams to meet retention targets, improve customer experience, and drive lifetime value per customer. Operational Excellence & Transformation • Responsible for 305M+ ARR in renewal revenue with 113% net retention average across all segments • Drove 3% increase to gross retention and 50% improvement in customer rNPS scores• Built and deployed renewal forecasting reporting driving increased visibility• Established executive KPI tracking, churn forecasting, and At Risk reporting and playbooksCustomer Experience and Change Management • Executed multiple go-to-market implementations including commercial model conversions, move to Annual Billing, and move from heritage on-prem to SaaS• Built the customer communications strategy responsible for product, incident, and nurture outreach• Developed Customer Journey roadmap; led team responsible for implementing improvements• Facilitated annual Customer Advisory Board meeting in partnership with Marketing and Product People Leadership • Restructured and grew team through sales led growth and two acquisitions; scaled from 19 to 65 team members globally• Drove 200%+ increase in positive eNPS results, exceeded industry averages for employee retention. • Established Career Pathing for ICs and People Leaders, partnered with HR to deliver role card and leveling

Responsible for leading the integration of two merging portfolio companies into a $100M+ business• Attained on-time integration while meeting objectives and goals established by Sr Leadership, Board of Directors and PE Firm• Played a pivotal role in leading monthly Global All Hands meetings and enhancing employee NPS scores by building, implementing, and driving improvements identified from company-wide surveys• Worked side-by-side with the marketing team to devise and successfully execute rebranding strategy for Actiance to Smarsh

Responsible for leading cross-functional initiatives aimed at improving execution and supporting growth. I supported data-driven decision-making by owning weekly ELT metrics reviews, quarterly board meeting preparation, along with several key programs leading to a successful exit. Key programs included: • Decreasing time to productivity by building a sales enablement and new hire training program• Governing the successful deployment of a global archive for JPMC to meet eDiscovery and supervision regulations• Optimizing quality procedures and augmenting the customer experience by managing the "Get to Green" program

Responsible for leading a consulting team for a top four US bank to complete audit remediation and Enterprise Risk Data Management projects. I trained and coached consulting team members related to audit and regulatory remediation to enhance capabilities at individual and group levels.Key highlight includes:• Administering on-time closure of four Sev 1 and Sev 2 data remediation audit issues.

Force Management offers consulting services to Enterprise Sales Executives to maximize their organization’s profitability and productivity through focused projects to increase revenue, improve margins, and increase market share.I led consulting projects aimed at enhancing sales process, messaging, territory mapping, and talent management. • Developed and deployed a global training program for SolidWorks and 1.3K+ VARs resulting in +220% booking rate increase• Created a sales new hire certification program for SAP• Implemented a worldwide sales enablement program for the leading provider of video and audio production technology, Avid Technology• Boosted $1M+ deals by 500% by managing a messaging alignment initiative for the largest US medical diagnostic manufacturer, Welch Allyn.