I work with various clients who require creative, original content to maintain brands and drive sales. My roles include the following:- Researching and composing high-quality content relative to each client's needs- Meeting deadlines and managing multiple projects simultaneously- Collaborating with clients to address their unique content needs and preferences- Editing and revising content until everything is clear, accurate, and consistent- Applying industry SEO practices to optimize content for search engines- Staying up-to-date with industry trends and developments- Communicating with clients and responding to feedback promptly- Managing my workload and prioritizing tasks effectively to avoid compromising client's expectations- Maintaining a professional and positive attitude at all times

I fulfilled specified responsibilities and gained extensive experience and skills. • Working as part of the sales team to develop both new and existing markets• Involved in developing sales strategies• Liaising with customers to answer and resolve their queries• Identifying and then researching potential leads and opportunities • Writing accurate & informative sales reports and documentation• Contacting prospective clients by phone and email• Identifying the customer's needs• Evaluating competitor activity and developing appropriate responses.• Cold calling potential clients via telephone or personal visits• Making appointments to meet new and existing clients

I gained valuable experience during my time here, particularly with regard to promptly handling customer inquiries and complaints.My department received hundreds of inquiries and complaints through various channels, including email, telephone, social media, and even face-to-face. I always had an inquiry or complaint to handle. I took complaints seriously. My interest only ended after I was sure the client got the assistance they needed. I made it a priority to respond to all inquiries as soon as they arrived. If it meant putting in extra hours, then so be it. I did not mind. I took each case personally, and until I completed it to my satisfaction, I couldn’t rest.I was ever ready with information regarding the various services the university offered. Whenever an opportunity arose to market the institution, I used it well. My goal was to translate all inquiries into admissions. Many years later, I can still tell you all about the courses. I doubt I will ever forget them. My time here was very well used.I learned the importance of cultivating goodwill among our clients through excellent service. My personalized approach helped alleviate any inconveniences clients may have suffered and repair their trust in us. I created many loyal customers and friends this way.I was part of the team conducting customer service assessments to identify and prioritize needs. We evaluated our customer service data every semester to understand trends and anticipate future problems we could avoid. I could go on and on. This platform is not enough to say all I would like to say. Kindly see my other accomplishments on my profile here.

I am ever grateful for the opportunity I had to work in the Public Relations & Marketing Department of St. Paul's University. Being a student it was humbling to work under the leadership of Mr. Anthony Kagiri, the then PR & Marketing Officer, who taught me the value of hard work, honesty, and self confidence. My duties and responsibilities included:1. Listening and responding to customers’ needs and concerns2. Provide information about products and services of the University3. Facilitate applications for various courses4. Handle returns or complaints5. Record details of customer contacts and actions taken6. Research answers or solutions as needed7. Refer customers to supervisors, managers, or others who can help.8. Write relevant articles for the University blog [SPUtoday] and Magazine [TheVoice Magazine]It was after this experience that I acquiree my first job as a Customer Service Representative in the same department.