Launched 855,000 square foot AR Sortable Fulfillment Center (SAT2) as an Area Manager in RSP (Robotics Storage Platform) department. Manage overall safety, quality, and productivity of over 80 associates in three process paths. Analyze volume forecasts to determine productivity requirements to meet each shift in order to accomplish overall building objectives. Supervise all new hire on-boarding and create/implement all associate training content.

Worked alongside a team of student consultants at the University of South Carolina to redesign Delta Cargo's Interactive Voice Response (IVR) phone system to streamline it for customers. Incorporated Six Sigma tools and the DMAIC framework to comprehensively analyze the current state of Delta's call flows and ultimately reduce process time to reach an agent by 83%. Eliminated $45,000/year in tangible costs and improved intangibles such as overall customer satisfaction and ease of use within the IVR. Earned Lean Six-Sigma Green Belt Certification through this consulting project.

Worked with Marketing Director in planning Advertising Sales Division’s premiere client golf event. Created event collateral and project timeline, designed logo, and established vendor relationships to meet deadlines and budgets for Comcast Spotlight Cup. Helped develop concept and overall vision for client testimonial commercial airing on local networks.

Supported Director of Marketing and Social Media Manager in developing marketing strategies. Devised, tested, and wrote content for monthly national newsletter. Crafted weekly Facebook and Twitter plan that promoted advancing the IT profession. Wrote content on WordPress blog and updated it weekly with local tech event information.