Elizabeth Paden Email and Phone Number

After being recognized as the highest tipped employee out of 3 stores, was promoted to lead training for front of house service. Soon after was promoted to take on more management responsibility as the HR, community, & marketing manager.

- Cultivated company culture that was safe & fun, respectful & inclusive, while acting as a bridge between company and employee needs - Interviewed candidates with company & team needs in mind- Managed onboarding & offboarding into all company software/systems- Organized and maintained HR spreadsheets, employee files and paperwork with attention to detail & confidentiality - Worked in collaboration with employee in Israel to execute payroll- Revised training handbook for clarity, safety, and efficiency and adjusted shop policy as necessary- Wrote and distributed a guide on how to interact with patrons experiencing mental health issues while prioritizing safety

- Oversaw all online communication for the brand and acted as the voice of the brand online- Responded to every review of the restaurant and when necessary swiftly and successfully resolved any customer dissatisfaction with both the customer and the employees (adjusting internal processes/standards when necessary), resulting in customer satisfaction and retention- Quickly mitigated potentially damaging misinformation activity on social media by addressing the issue head on, swiftly clearing the confusion and shifting the conversation to positive brand associations- Processed donation requests and maintained relationships with organizations in the community, kept detailed spreadsheet of donation items, recipients, and collection/drop offs- Organized, marketed, and sourced donations for a fundraising event at the restaurant- Sent out regular newsletters to keep customers up to date via Mailchimp & Square

- Modernized social media presence with a higher focus on producing original content and providing a behind the scenes look into the kitchen and specific specialty processes to showcase what set the business apart- Produced and shot original content for socials including Instagram & Facebook- Drove the launch and marketing of two new business expansions both logistically and via social platforms + mediated and troubleshooted initial kinks with both customers and employees- At the onset of COVID conceptualized and marketed special offers tailored to COVID safety to generate business- Actively managed and oversaw social media campaigns including a weekly giveaway campaign

Cashier, food & beverage preparation, and training assistant with attention to accuracy, efficiency, consistency, and exceptional customer service.