Elizabeth Patt Email & Phone Number

Reston, VA, US

• Provide end-to-end WordPress administration, performing setup, technical design, user management, CSS customization, and overall consulting.
• Manage backup, monitoring, and update solutions for customers.

San Antonio, Texas, US

Falls Church, VA, US

• (on contract)
• Performs administration, maintenance, optimization, and support activities for the SharePoint 2010 platform and back-end SQL 2008 R2 infrastructure while directing additional staff in providing platform support.
• Create and implement SharePoint 2016 re-architecture plan, building a new end-to-end infrastructure solution for SharePoint services on Windows Server 2012 and SQL 2014 foundation.
• Provide systems administration, security hardening, and user account support for WordPress content management system; apply PHP updates as required per federal remediation schedule.
• Participate in monthly maintenance windows for all NIGMS servers, including scheduling and deployment of SharePoint cumulative updates.
• Provide support for all web applications, assisting with.NET, IIS, and SharePoint deployments and completing security remediation activities for detected vulnerabilities and federal mandates.

College Park, MD, US

• Performed all application administration tasks for the University’s install of BMC FootPrints incident, request, change, and knowledge management system. Regular tasks included user, workspace, form and workflow, and.
• Participated in ServiceNow Incident, Change, and Service Catalog Management system implementation.
• Maintained the Help Desk web site with regular campus service updates on Drupal 7 platform

Reston, Virginia, US

• Analyzed existing SharePoint 2007 farm for ideal upgrade path and potential cutover problems.
• Developed plan for and migrated from SharePoint 2007 to SharePoint 2010 with Project Server.
• Installed, maintained and optimized SharePoint 2010 multi-server farm with Microsoft Project Server.
• Collaborated on a governance and maintenance plan for new SharePoint 2010 farm.

Glen Allen, VA, US

• Created, administered, and supported SharePoint Server, web applications, and site collections.
• Implemented in-house development projects in Microsoft Office SharePoint Server 2007.
• Administered third-party application for viewing SharePoint list content via BlackBerry devices.

Reston, VA, US

• Created, administered, and troubleshoot SharePoint Server, web applications, and site collections.
• Install, maintain and optimize SharePoint 2010 multi-server farms with Microsoft Project Server.
• Implement custom-developed applications for contract/business development initiatives.
• Coordinate content management and governance with business unit representatives.

Reston, VA, US

• Managed server performance and performed troubleshooting and repairs on all issues.
• Assisted Senior Systems Engineers and Systems Manager in researching, implementing and installing network software, hardware, virtualization, and security solutions.
• Performed primary maintenance, monitoring and administration on all enterprise backups.
• Administered to software deployment and Microsoft workstation and server OS patching through Systems Center Configuration Manager software.
• Created and maintained documentation for processes and procedures.
• Researched and implemented new systems and solutions for contract situations and requirements.

Reston, VA, US

• Acted as working supervisor for phone triage support, followed up with technicians on open issues, acted as an escalation tier for support requests, and coordinated with other IT groups on escalated issues.
• Assisted in testing and deploying of workstation images, Windows updates, and software.
• Performed phone triage and remote support duties, installed software, hardware, and peripherals for enterprise users, and provided training on all enterprise solutions.

Reston, VA, US

• Provided technical assistance to users responding to requests for assistance by phone, email, and walk-in.
• Documented all support work performed in Numara TrackIt.
• Performed account creation and maintenance through Microsoft Active Directory.
• Followed troubleshooting procedures on hardware and software issues, following up with repair or escalation.
• Installed software, hardware, and peripherals for users and trained users in proper usage of all products.

College Park, MD, US

• Hired and managed student technicians, including providing training in systems operation, conducting maintenance checks, troubleshooting, and support operating procedures.
• Developed, updated, and distributed documentation and training materials for users and technicians.
• Assisted users in operating teaching systems, served as a point of contact for the local support offices, and coordinated with staff to ensure that services are provided consistently.

College Park, MD, US

• Scheduled and performed technician interviews with senior staff, coordinated scheduling for students.
• Supported University activities of Technology Theaters and Classrooms though campus support centers.

Bachelor Of Science (Bs), Digital Media And Web Technologies

Ba, Women'S Studies