Liz Humphrey Email & Phone Number

Mountlake Terrace, Wa, Us

Lead the entire customer success team at BuildBook, overseeing Onboarding, Support, and Retention. Drive thousands of Pros to success within the platform through support and onboarding efforts that deliver an unforgettable customer experience. Established comprehensive metrics for onboarding, support, and retention, providing a baseline for excellence while identifying opportunities to enhance the customer journey. Act as the voice of the customer within the organization, actively sharing customer feedback and insights to inform product development for churn reduction and to help activate the Pro. Mentor and coach team members to foster a high-performance culture.

Develop comprehensive onboarding processes and resources to streamline client onboarding and accelerate time-to-value. Lead the Onboarding team, responsible for guiding Pros through the implementation process, ensuring a seamless transition onto the BuildBook platform. Collaborate closely with Sales and Product teams to identify customer needs and provide tailored onboarding experiences that drive user adoption and satisfaction. Drive product improvement initiatives by communicating customer pain points and feature requests, resulting in the implementation of user-centric features and enhancements.

Developed customer nurture campaigns for all stages of the customer journey to increase brand awareness and engagement including new trial sign-ups, new enrollments, expired trials, and churned users. Built robust Help Center to ensure customers could find support quickly in the absence of human support. Supported CEO and Co-Founder with all customer interactions and support from chat support to sales demos.

Bellevue, Wa

Develop, manage, and implement communications and branding projects for programs, event promotions, advertising, and digital marketing. Lead the marketing communications department and ensure that internal and external communications throughout the organization accurately represent and support the overall brand and marketing strategy. Drive awareness and member involvement in various programs and products such as events, classes, publications, and other benefits through marketing campaigns, advertising, and editorial strategy.

Bellevue, Washington

Executed the development and adoption of integrated brand strategy through application of new brand principles and guidelines. Improved email marketing strategies with segmentation and A/B testing to increase event attendance, audience engagement, and overall brand awareness.

Charleston, Sc

Increased referral traffic to the company website through Facebook strategies that resulted in a nearly 20% increase in new users and an almost 200% increase in new sessions from Facebook to the website in the first four months. Managed an office with 12 real estate agents that saw an increase of 16% in sales from the year before, with an annual sales production of nearly $30 million.

Isle Of Palms, Sc

Top Vacation Planner with $1,101,274 in rental revenue and the only planner to surpass $1 million in sales. Increased revenue by 69% in $1,707,467 in bookings. Earned the most revenue for 10 consecutive months in short-term rentals for the Guest Services Department.

Charleston, South Carolina Area

Authoritative responsibilities such as supporting the manager in daily shop operations that include opening and closing, monitoring and training new employees, and handling the cash register after hours.

Charlotte, North Carolina Area

Assisted with brand and corporate public relations responsibilities as they related to the clientWorked virtually by Tele-commuting from Charleston, SC with a firm in Greensboro, NC, for a client based in Virginia.